SimpleCare – Where To Get Care

SimpleCare – Where to get care

It's easy for you and your family to use your SimpleCare plan and access the best quality healthcare when you need it most. 

To keep the cost of SimpleCare as affordable as possible, there are some more expensive medical providers that are not available to use if you want to seek treatment. These are known as High Cost Providers. Download the list here.

You can also see countries where you can seek medical treatment in this pdf.

When you need in-patient treatment

You must contact us first if you or a member of a family member needs to be admitted to hospital for in-patient or day-patient treatment.

This is so we can place a guarantee of payment with the medical provider, so you don't have the hassle of paying for the treatment upfront and then submitting a claim for reimbursement.

It is easy to request treatment pre-authorisation using your secure online portfolio. Check out our explainer video below to see how it works. 

When you need out-patient treatment

Only members with our SimpleCare 100 or SimpleCare 250 plan are covered for out-patient treatment, e.g. GP visits.

If you have one of these plans and need to seek out-patient treatment, then you will need to pay for this yourself and submit a claim for reimbursement. Find out how you and your family can submit a claim online here

You can seek treatment at a medical practitioner of your choice or one from within our network. You can find a medical provider in our network using our Find a Medical Provider Tool.


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