If you select a plan that includes out-patient treatment, you can go to any medical practitioner, pay for your treatment and claim back your expenses. OR If your plan includes out-patient treatment and you have chosen a nil excess or have our out-patient direct billing option, you can access treatment within our provider network without paying anything.
When you need in-patient or day-patient treatment
For in-patient and day-patient care, get in touch with your nearest customer service team and they will aim to put a guarantee of payment in place with your preferred medical provider, to minimize your out-of-pocket expenses.
Need to find a medical provider in our network?
We have an extensive and constantly growing network of providers you can use to access healthcare worldwide.
Accessing elective treatment in the USA
If you have selected our USA Elective Treatment option and need to access non-emergency health care in the USA, you can find a medical provider by clicking here. You must contact us prior to any appointments so we can confirm that the facility is an 'In-Network' medical provider. We will also try to settle the bill directly with the provider. We must have approved any costs you incur in advance or we may not be able to cover the cost of your treatment.