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Please always check the remarks for special instructions or guidelines.

We would request you to please contact us 48 hours before your desired appointment date so we can effectively organise your direct billing treatment. Click here to contact our 24/7 Customer Services team or email us at [email protected].

Please note that some of our facilities in China require us to arrange a Letter of Guarantee for any treatment 24-hours in advance. 

In the event you decide to pay and claim for treatment, we will apply any plan excess, co-insurance or deductible that applies.

In case you are visiting a direct billing provider for your in-patient treatment in UAE (except Abu Dhabi), the provider will contact us with all documents and we will provide the necessary approvals to the provider directly.

The providers and physicians listed here are for information only; it serves the sole purpose of providing Now Health members with names of facilities and physicians practices where they can enjoy direct billing service. This information is not a substitute for medical diagnosis. Now Heath does not guarantee the quality of care provided.

In no event shall Now Health be liable to you or anyone else for any decision made or action taken by you in reliance on such information. We are always adding new providers so please check back next time you need to access our network.


Out-Patient Treatment or Day Patient refers to medical care that does not require an overnight hospital stay.

Inpatient treatment, also known as hospitalization, refers to medical care that requires a patient to stay overnight or for an extended period in a hospital or other healthcare facility.


Please note, the following medical services are not covered by Direct Billing:

1. Out-Patient Maternity
2. Dental
3. Optical
4. Vaccinations
5. Wellness check up
6. Alternative medicine therapy
7. Out-Patient psychiatry

Additionally, Out-Patient Direct Billing is not available for the following plans:

1. SimpleCare CORE
2. SimpleCare 100
3. SimpleCare 250
4. WorldCare Essential

If you hold one of these plans and want to access Out-Patient Care at a facility, you will need to make a claim. To find out how to claim, you can read our guide or watch this short video.