Compliance

The international nature of our business means that for us to be consistently compliant, we need to work with a number of different regulatory bodies around the world.



  • Where plans are issued by Now Health International (Asia Pacific) Limited– from 01 September 2022

    Plans issued by Now Health International (Asia Pacific) Limited are underwritten by Sompo Insurance (Hong Kong) Company Limited.

    Our activities are ultimately monitored and supervised by the Hong Kong Insurance Authority.

    For more information about the  Hong Kong Insurance Authority, please visit https://www.ia.org.hk

    Before you buy a plan from us, please review the terms and conditions of the contract. For Brochures and Handbooks, they can be obtained in our Document Library.

    Terms such as relating to the type of cover and benefits received under a plan, our obligations and the plan holders’ rights & responsibilities, the claim handling process and complaints process can be found in the corresponding members handbook for the relevant type of plan cover and type of membership. The corresponding members handbook which can be found in the Document Library section of our website shall form part of the contract between you and Us regarding the provision of insurance cover on the plan that you purchase.   

     

  • Where plans are issued by Now Health International (Asia Pacific) Limited – until 31 August 2022

    Plans issued by Now Health International (Asia Pacific) Limited are underwritten by AXA General Insurance Hong Kong Limited.

    Our activities are ultimately monitored and supervised by the Hong Kong Insurance Authority.

    For more information about the Hong Kong Insurance Authority, please visit https://www.ia.org.hk

    Before you buy a plan from us, please review the terms and conditions of the contract. For Brochures and Handbooks, they can be obtained in our Document Library.

    Terms such as relating to the type of cover and benefits received under a plan, our obligations and the plan holders’ rights & responsibilities, the claim handling process and complaints process can be found in the corresponding members handbook for the relevant type of plan cover and type of membership. The corresponding members handbook which can be found in the Document Library section of our website shall form part of the contract between you and Us regarding the provision of insurance cover on the plan that you purchase.   

  • Where plans are issued by Now Health International Limited

    Plans issued by Now Health International Limited are underwritten by Best Doctors Insurance Limited, which is authorised and regulated by the Bermuda Monetary Authority.

    Plans are only available to those outside the UAE.

    Our activities are ultimately monitored and supervised by the Dubai Financial Services Authority.

    For more information about the Dubai Financial Services Authority, please visit https://www.dfsa.ae/

    Before you buy a plan from us, please review the terms and conditions of the contract. For Brochures and Handbooks, they can be obtained in our Document Library.

    Terms such as relating to the type of cover and benefits received under a plan, our obligations and the plan holders’ rights & responsibilities, the claim handling process and complaints process can be found in the corresponding members handbook for the relevant type of plan cover and type of membership. The corresponding members handbook which can be found in the Document Library section of our website shall form part of the contract between you and Us regarding the provision of insurance cover on the plan that you purchase.  

  • Where plans are issued by Now Health International (UK) Limited

    Plans issued by Now Health International (UK) Limited are underwritten by Starr International (Europe) Limited.

    Our activities are ultimately regulated by the Financial Conduct Authority.

    For more information about the Financial Conduct Authority, please visit https://www.fca.org.uk/

    Before you buy a plan from us, please review the terms and conditions of the contract. For Brochures and Handbooks, they can be obtained in our Document Library.

     

    Terms such as relating to the type of cover and benefits received under a plan, our obligations and the plan holders’ rights & responsibilities, the claim handling process and complaints process can be found in the corresponding members handbook for the relevant type of plan cover and type of membership. The corresponding members handbook which can be found in the Document Library section of our website shall form part of the contract between you and Us regarding the provision of insurance cover on the plan that you purchase.  

  • Where plans are issued by Now Health International Services (Europe) Limited

    Plans issued by Now Health International Services (Europe) Limited are underwritten by Starr Europe Insurance Limited.

    Our activities are ultimately regulated by the Malta Financial Services Authority.

    For more information about the Malta Financial Services Authority, please visit https://www.mfsa.mt/

    Before you buy a plan from us, please review the terms and conditions of the contract. For Brochures and Handbooks, they can be obtained in our Document Library.

    Terms such as relating to the type of cover and benefits received under a plan, our obligations and the plan holders’ rights & responsibilities, the claim handling process and complaints process can be found in the corresponding members handbook for the relevant type of plan cover and type of membership. The corresponding members handbook which can be found in the Document Library section of our website shall form part of the contract between you and Us regarding the provision of insurance cover on the plan that you purchase.  

  • Where plans are issued by Now Health International (Singapore) Pte. Ltd.

    Plans issued by Now Health International (Singapore) Pte. Ltd. are underwritten by Sompo Insurance Singapore Pte. Ltd.

    Our activities are ultimately regulated by the Monetary Authority of Singapore.

    For more information about the Monetary Authority of Singapore, please visit https://www.mas.gov.sg/

    Now Health International (Singapore) Pte. Ltd. is registered with the General Insurance Association of Singapore.

    For more information about the General Insurance Association of Singapore, please visit https://www.gia.org.sg

    Policy Owners’ Protection Scheme

    Policies are protected under the Policy Owners’ Protection Scheme which is administered by the Singapore Deposit Insurance Corporation. Coverage for your plan is automatic and no further action is required from you. For more information on the types of benefits that are covered under the scheme as well as the limits of coverage, where applicable, please contact your insurer or visit the General Insurance Association of Singapore (GIA)/Life Insurance Association of Singapore (LIA) or SDIC websites (www.gia.org.sg or www.lia.org.sg or www.sdic.org.sg).

    Before you buy a plan from us, please review the terms and conditions of the contract. For Brochures and Handbooks, they can be obtained in our Document Library.

    Terms such as relating to the type of cover and benefits received under a plan, our obligations and the plan holders’ rights & responsibilities, the claim handling process and complaints process can be found in the corresponding members handbook for the relevant type of plan cover and type of membership. The corresponding members handbook which can be found in the Document Library section of our website shall form part of the contract between you and Us regarding the provision of insurance cover on the plan that you purchase.  

  • Where plans are issued by Arabia Insurance Company S.A.L.

    Plans issued in the United Arab Emirates (UAE) are insured by Arabia Insurance Company S.A.L. and are administered by Now Health International Gulf Third Party Administrators LLC.

    Our activities are ultimately regulated by the Central Bank of UAE.

    For more information, please see the UAE Central Bank's Insurance Guidelines.

    Before you buy a plan from us, please review the terms and conditions of the contract. Brochures and Handbooks can be obtained in our Document Library.

    Terms such as relating to the type of cover and benefits received under a plan, our obligations and the plan holders’ rights & responsibilities, the claim handling process and complaints process can be found in the corresponding members handbook for the relevant type of plan cover and type of membership. The corresponding members handbook which can be found in the Document Library section of our website shall form part of the contract between you and Us regarding the provision of insurance cover on the plan that you purchase.  

     

  • Where plans are issued by Asia Pacific Property & Casualty Insurance Company Limited

    Plans issued in China are insured by Asia Pacific Property and Casualty Insurance Company Limited and are managed by Now Health International (Shanghai) Limited.

    Before you buy a plan from us, please review the terms and conditions of the contract. For Brochures and Handbooks, they can be obtained in our Document Library.

    Terms such as relating to the type of cover and benefits received under a plan, our obligations and the plan holders’ rights & responsibilities, the claim handling process and complaints process can be found in the corresponding members handbook for the relevant type of plan cover and type of membership. The corresponding members handbook which can be found in the Document Library section of our website shall form part of the contract between you and Us regarding the provision of insurance cover on the plan that you purchase.  

  • Where plans are issued by PT Sompo Insurance Indonesia

    Plans issued in Indonesia are insured by PT Sompo Insurance Indonesia and are managed by Now Health International Indonesia.

    Before you buy a plan from us, please review the terms and conditions of the contract. For Brochures and Handbooks, they can be obtained in our Document Library.

    Terms such as relating to the type of cover and benefits received under a plan, our obligations and the plan holders’ rights & responsibilities, the claim handling process and complaints process can be found in the corresponding members handbook for the relevant type of plan cover and type of membership. The corresponding members handbook which can be found in the Document Library section of our website shall form part of the contract between you and Us regarding the provision of insurance cover on the plan that you purchase.