Our promise to our customers is in our name: 'Now' is clear, innovative and accessible. This means clear, relevant information, easy-to-use online tools and fast service from people who respect your time. Our products are designed to be comprehensive and benefit rich.
Now Health International is a global business with its headquarters in Hong Kong and regional service centres in Hong Kong, Shanghai, Beijing, Dubai, and the United Kingdom.
In July 2015, Now Health's investor acquired Best Doctors Insurance, a major medical insurance provider with distribution throughout Latin America, the Caribbean and Canada.
The combination of the two businesses creates one of the largest independent IPMI providers in the world, with 12 sales/service offices, 100,000+ members, 330+ staff and 5,000+ distribution partners.
Customers first
Deliver promises
Think ahead
Value people
Our mission is to provide market-leading international health insurance through an innovative and peerless customer experience.
Our four values guide everything we do; they inform the way we act towards and communicate with individual and company customers, intermediaries, medical providers and each other.
Read MoreWe understand that people need fast, accurate service. We have designed our proposition to be transparent, including the time it will take to complete important tasks like processing claims.
Our in-house 24/7 customer service teams understand your priorities and respect your time. We respond to all enquiries within one working day
We commit to processing your claims quickly. Providing we have all the information we need, we aim to process eligible claims within five working days
When you apply for your plan, we will respond to all our underwriting-referred business within two working days
When you buy your plan, if you want to have printed documents, we will dispatch them within five working days
If you have decided to go paper-free and receive only a membership card, we will dispatch it within two working days
If you need to access medical care that needs to be pre-authorised, we will place guarantees of payment with medical providers within two working days
We are always looking for talented people to join our global private medical health insurance company.
