About Now Health International

Our promise to our customers is in our name: 'Now' is clear, innovative and accessible. This means clear, relevant information, easy-to-use online tools and fast service from people who respect your time. Our products are designed to be comprehensive and benefit rich.  

Now Health International is a global business with its headquarters in Hong Kong and regional service centres in Hong Kong, Shanghai, Beijing, Dubai, and the United Kingdom.

In July 2015, Now Health's investor acquired Best Doctors Insurance, a major medical insurance provider with distribution throughout Latin America, the Caribbean and Canada.  

The combination of the two businesses creates one of the largest independent IPMI providers in the world, with 12 sales/service offices, 100,000+ members, 330+ staff and 5,000+ distribution partners.

Our Values

Our Values

  • Customers first

  • Deliver promises

  • Think ahead

  • Value people

Our mission is to provide market-leading international health insurance through an innovative and peerless customer experience.

Our four values guide everything we do; they inform the way we act towards and communicate with individual and company customers, intermediaries, medical providers and each other.

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Our Corporate Social Responsibility

We are aware of the impact that printing and shipping has on the environment. We are committed to reducing our carbon footprint by reducing the volume of printed paper we generate. We ask our customers not to print their plan documents. The items we do need to print, including our membership cards, will be produced using sustainably sourced materials.

At Now Health we don’t just care for our clients, we also care for the environment. If you want to have peace of mind, knowing you, your family or your employees are covered, Now Health can provide you with the cover you need.

Martin Garcia

Executive Chairman

Martin has over 25 years’ financial services experience and 20 years’ direct experience in the international health insurance market. He developed and managed a high profile IPMI specialist and has lived in Dubai, Hong Kong and the UK over the course of the last 20 years. Martin has extensive knowledge of the markets we trade in.
  • LinkedIn

Zahir Sharif

Managing Director - Now Health International

Zahir carries over 16 years experience in insurance across both developed and emerging markets. He has worked in 3 continents and with over 21 countries. General management responsibilities include full P&L, strategy, underwriting, risk management, contract negotiation, restructuring, acquisitions, distribution management and talent development. Zahir has proven track record in building businesses and driving profitable growth.
  • LinkedIn

Elizabet Narciandi

Managing Director - Americas

  • https://www.linkedin.com/pub/elizabet-narciandi/37/885/592

Alex Dalton

Managing Director, Europe, Middle East and Africa (EMEA) & Chief Operating Officer

Alex Dalton has over 20 years’ experience in the financial services industry in a variety of roles across the UK mortgage and insurance markets. He combines strong operational experience with a focus on delivering customer service strategies, process improvement and productivity gains.
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Paul Staines

Group CFO

With 17 years of CFO experience, Paul has considerable expertise in strategic and commercial planning. In his role as Group CFO he is responsible for overseeing the financial stability of the business and budget management. He has previously held senior financial roles with leading blue-chip media and insurance firms in the US and Latin America, including the Discovery Channel and most recently Bupa abd the Ohio National Life Insurance Company. Paul holds an Economics degree from the University of Wisconsin, Madison and an MBA from the University of Michigan, Ann Arbor, and is fluent in three languages: English, Spanish and Portuguese.
  • LinkedIn

Rob McIntyre

General Manager - Asia Pacific

Rob has many years of international health insurance experience in both Europe and Asia, and in particular Singapore. Coming from both a sales and technical background, Rob has a full understanding of the international health insurance market.
  • https://www.linkedin.com/in/robmcintyre

Sonja de Pattenden

General Manager - Middle East and Africa

Sonja has more than 19 years of experience in international health insurance in the Middle East and Africa, and has been with Now Health International since the company launched in the UAE in 2011. Sonja's core expertise lies in business development and she is responsible for overseeing the region's strategic business plan.
  • LinkedIn

David Capote

Americas VP of Sales and Marketing

  • https://www.linkedin.com/in/david-capote-258b704

Ronaldo Ramos

Group Actuary

Ronaldo has more than 15 years of healthcare and insurance experience, worked as Swiss Re’s Global Health Actuary, supporting the development of their health business in Europe, the Middle East and Africa. He is an Associate of the Society of Actuaries (US) and a Member of the American Academy of Actuaries.
  • LinkedIn

Alison Massey

Group Marketing Director

Alison has over 20 years’ experience in financial services marketing and communications, the last 10 of which have been in the international health insurance field. A qualified, technical marketer, her core skill set lies in digital marketing and brand development.
  • LinkedIn

Lauren Ellis

Group HR and Training Director

Group HR and Training Director
  • LinkedIN

Harinder Brad

Legal Director

A UK qualified lawyer with 15 years of legal experience with 7 years in private practice in the UK and for the past 8 years in-house as a Senior/General Counsel for a large multinational Swiss Insurance Company in their UK, Singapore and Middle East offices. With extensive legal and regulatory experience within the insurance, financial services, and regulatory sectors. Has advised on large cross jurisdictional global projects, M&A deals, litigation & investigations, compliance and dealing with Regulatory Authorities around the world. A solution driven lawyer with particular strength in providing innovative strategic solutions both in a legal and commercial context.
  • LinkedIn

Sarah Clarke

Operations Director

Sarah has held senior operational roles at numerous financial service and insurance businesses, with extensive experience working across multiple markets, including Europe, the Middle-East and Asia-Pacific. Her main area of expertise is in driving operational efficiencies while maintaining the highest standards of customer service.
  • LinkedIn

Careers with Now Health

We are always looking for talented people to join our team.

Some of Our Awards

Winner of Digital Insurer of the Year, Hong Kong

Insurance Asia News 2018

Highly Commended for Best International Private Medical Insurance

Cover Excellence Awards 2018

Winner of Innovation of the Year

Middle East Insurance Industry Awards 2017

Winner of Best Individual International Health Insurance Provider

Health Insurance Awards 2017

Highly Commended for International Health Insurance Award

MENAIR Insurance Awards 2017

Winner of Wealth & Finance Awards 2016

Best International Health Insurance Provider 2016

Most Innovative in Online Insurance Solutions

Winner of MENAIR Insurance Awards 2016

Most Innovative Service Provider

Winner of Best Digital Insurance Firm and Best for International Health Insurance

2015 Wealth & Finance Insurance & Reinsurance Awards

Winner of Most Innovative Product with Willis and Healix International

2015 Health Insurance Awards

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