SimpleCare – Where To Get Care

SimpleCare – Where to get care

We make it easy for your employees to quickly and easily access the best care when they need to. 

To keep the cost of SimpleCare as affordable as possible, there are some more expensive medical providers that are not available to use if you want to seek treatment. These are known as High Cost Providers. Download the list here.

You can also see countries where you can seek medical treatment in this pdf.

In-patient treatment

If one of your employees needs to be admitted to hospital for in-patient or day-patient treatment, they must contact us first to request treatment pre-authorisation.

This enables us to place a guarantee of payment with the medical provider in advance of the treatment, so your employees avoid the hassle of having to pay and claim back later on.

It's easy for your employees to request treatment pre-authorisation using our secure online portfolio. We've created this helpful explainer video below to show your employees how to do this in just few simple clicks. 

Out-patient treatment

For employees with our SimpleCare 100 or SimpleCare 250 plan which includes out-patient treatment, they can choose to go to any medical practitioner of their choice or one from our network.

Employees can use our Find a Medical Provider Tool to find a medical provider in our network.

Your employees will need to pay for any out-patient treatment and then claim back their expenses online using our innovative digital tools.

Visit our How to Claim page here to find out how easy it is for your employees can submit a claim online. 

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