Where to get care
We’ve made it as simple and easy as possible for our members to use their SimpleCare health plan, so you can quickly and easily access the best care when you need to.
To keep the cost of SimpleCare as affordable as possible, there are some more expensive medical providers that are not available to use if you want to seek treatment. These are known as High-Cost Providers. Download the list here.
You can also see countries where you can seek medical treatment in this pdf.
If you need to be admitted to hospital for in-patient or day-patient treatment, you must contact us first to request treatment pre-authorisation.
We will then place a guarantee of payment with the medical provider so you don’t need to pay anything up front.
You can request treatment pre-authorisation via your secure online portfolio. Watch our explainer video to see how simple and easy it is to use.
If you have our SimpleCare 100 or SimpleCare 250 plan which includes out-patient treatment, you can choose to go to any medical practitioner of your choice or one from our network.
You can use our Find a Medical Provider Tool to help you find a medical provider in our network.
You will need to pay for your out-patient treatment and then claim back your expenses online using our easy to use digital tools.
Access Healthcare Worldwide
If you select a plan that includes out-patient treatment, you can go to any medical practitioner, pay for your treatment and claim back your expenses.
If your plan includes out-patient treatment and you have chosen a nil excess or have our out-patient direct billing option, you can access treatment within our provider network without paying anything.
For in-patient and day-patient care, get in touch with your nearest customer service team and they will aim to put a guarantee of payment in place with your preferred medical provider, to minimize your out-of-pocket expenses.
We have an extensive and constantly growing network of providers you can use to access healthcare worldwide.
If you have selected our USA Elective Treatment option and need to access non-emergency health care in the USA, you can find a medical provider by clicking here. You must contact us prior to any appointments so we can confirm that the facility is an 'In-Network' medical provider. We will also try to settle the bill directly with the provider. We must have approved any costs you incur in advance or we may not be able to cover the cost of your treatment.
To access our USA Network: