We have today announced a new partnership with Arabia Insurance Company S.A.L to support our long term growth ambitions in the Middle East region. The new partnership takes effect from 1 August 2020.
Established in 1944 and present across nine Arab countries, Arabia Insurance Company S.A.L. owes its strength to 75 years of regional expertise and a key focus on customer centricity to meet customers’ evolving needs. Our new partnership combines Now Health’s global presence and expertise in providing high quality international health insurance solutions and state of the art digital tools, with Arabia Insurance’s long-standing local knowledge and ability to deliver customised solutions in the region.
Under the new partnership, Arabia Insurance Company S.A.L will insure all new and renewing business, initially in the UAE only. Now Health International will continue to administer the international health insurance plans, including claims handling and customer service support. This means there will be no changes to our plan benefits, pricing or the customer service experience, and all members will continue to benefit from our award-winning digital tools.
To ensure a smooth transition process for existing members, a one year run off period will be deployed, so existing members will be seamlessly transitioned to the new arrangements with Arabia Insurance Company S.A.L at their next plan renewal.
For new business, our online quote tool has been updated to reflect the new partnership, so intermediaries can get a quote today for plans starting from 1 August 2020!
Zahir Sharif, Managing Director, Now Health International said: “At Now Health International we are committed to further building our presence in the Middle East and have ambitions to expand into new markets across the region. Arabia Insurance Company S.A.L, with its 75-year heritage, local expertise and existing presence across nine regional markets, is a well-placed partner to help us achieve this goal. This announcement also follows the recent appointment of our newly created role of General Manager for the GCC, in recognition of the growing importance of this market to our business”.
Michel Faucher, Chief Commercial Officer, Now Health International added, “We are very excited about our new partnership and the opportunities it presents for us in the long term. I also want to reassure our members and partners that there will be complete continuity under the new arrangements, with the same market leading plans and benefits, high standards of service, and state of the art digital tools our UAE customer base have come to expect”.
Samer Abou Jaoude, General Manager, Arabia Insurance Company S.A.L said, “We are proud of this successful partnership and excited to bring our regional expertise and longstanding heritage to offer customised insurance solutions for customers in the Middle East. Our customers are at the core of everything we do, and our objective is to always listen, adapt and evolve. The international health insurance market continues to grow rapidly in the UAE and beyond, and we trust that through this partnership we can achieve mutual success”