We have recently established a new 24/7 flexible service hub which will ensure we continue to deliver the best possible customer experience, all day, every day.
Our newly created in-house service hub, known as 'FlexNow', will deliver around the clock customer support and enhance the assistance we provide outside of normal working hours. FlexNow brings together expertise from across Customer Service, Clinical Support and Claims Processing, ensuring the team is fully equipped to handle the full spectrum of potential customer queries.
Based in the Dubai office, FlexNow has initially been launched with nine members of staff and will continue to grow in the coming months, drawing on support from talent in other markets as required. The new team will work on a rotating shift pattern, enabling us to respond to all forms of customer queries at any time of the day.
This new initiative has been developed to ensure we continue to meet the needs of our growing base of customers that are located in disparate locations around the world.
Sarah Clarke, Director of Operations commented, “As a customer centric business, it’s important we have both the right talent and industry leading processes in place to support our service delivery. Our new operating structure marks the beginning of a more flexible approach to the way we run our operations, ensuring we can continue to deliver on our promise to provide fast and accurate service to all our customers, all day, every day”.
“The launch of the FlexNow team is only the first phase in an ongoing journey as we continue to ensure our operations provide the flexibility and efficiency of an innovative global business. We are planning further enhancements to our operational structure in the coming months to ensure we can better meet the needs of our growing customer base of global businesses and expatriates worldwide,” she added.
You can read more in this article from Health Insurance Daily.