New AI Chatbot launched

12 Jul 2017

Now Health International has today launched a new Chatbot on Facebook Messenger to complement our existing suite of digital tools and enhance the online customer experience.

The new tool has been developed to provide a simple and fast channel for our customers to get advice on some of the most frequently asked questions, helping fulfil our brand promise to deliver simple and accessible health insurance.

Members and potential customers can use our new Chatbot to seek advice on how to get a quote, submitting a claim, and searching for a medical provider within our network. The user can choose one of these three functions from the easy to use selection buttons, and the Chatbot then guides them through the process, step by step.

The Chatbot also uses Artificial Intelligence (AI) to respond to key words and phrases. For example if the user types key words such as ‘doctor’ or ‘medical’ within the chat, then they are automatically directed to the Find a Medical Provider function. If the Chatbot is unable to answer the user’s query, it directs them to contact the appropriate Customer Service team for further information.

The Chatbot forms part of our existing suite of digital tools which are designed to make it easier for our globally mobile members to utilise their international health insurance plan anywhere, and at any time. These include our secure online portfolio and smartphone App which have both been upgraded within the past year.

Alison Massey, Group Marketing Director, said: “The Chatbot is just one of many ways we are working to deliver innovative digital solutions to our members, and deliver on our promise to provide simple and accessible health insurance. These digital tools are designed to complement, not replace the strength of our highly qualified, multilingual customer services teams, providing additional options for customers to get the information they need, when they need it most.”

Damian Delaney, Group Chief Commercial Officer, added, “We are pleased to be the first specialist IPMI provider to launch a Chatbot, further cementing our position as an innovator in the sector. However this is only one step in our ongoing journey to leverage new technologies to improve the overall customer experience. As technologies such as AI, augmented reality and wearables continue to evolve, we will continue to adapt and ensure we take advantage of the benefits and efficiencies they can offer us, our members and distributors.” 

Why not give it a try and chat with us today?