/FAQs

Mobile Pass Membership Card FAQ

  • What is the mobile pass membership card?

    The mobile pass membership card is a digital version of your clients' membership card. Your clients can store their mobile pass membership card in their smartphone wallet, so they can easily access it any time.  

  • Why has Now Health International launched the mobile pass membership card?

    Our new mobile pass membership card is a key milestone in our ongoing digital journey, as we work to integrate new technologies across our business in order to enhance the customer experience. 

    The new mobile pass membership cards also support our ‘Go Green’ agenda by helping us limit our impact on the environment.

  • What are the benefits of the mobile pass membership card?
    • Instant access:  Your clients can access their mobile pass membership card instantly, with no waiting around for a printed card to arrive in the mail.
    • No need for printed membership cards: There is no need for your clients to remember to carry printed membership cards, they can simply download their mobile pass to their smartphone for instant use, anytime, anywhere.
    • Seamless online experience: Our mobile pass is fully integrated with our existing digital tools, including smartphone App and secure online portfolio, for a seamless online customer experience. 
    • Demonstrate treatment eligibility: Your clients can simply show their mobile pass membership card to the medical provider when seeking treatment within our network for instant plan validation.
    • Always up to date: If your clients change their plan benefits at renewal, the mobile pass will change without any action needed from their side. The changes are automatically ’pushed’ to the phone so the information is always up to date and accurate.
    • Environmentally friendly: The mobile pass also supports our Go Green agenda as we work to reduce our carbon footprint. 
  • Will my clients have access to the mobile pass membership card?

    Yes. The mobile pass will be available for all WorldCare and SimpleCare members.

  • Will my clients still get a printed membership card?

    No. As part of our digital membership card strategy, going forward your clients will only receive the mobile pass membership card and no printed membership card.*

    *Please note that in certain markets (China) members will require a physical card for regulatory or other operational reasons.

  • What devices are the mobile pass membership card compatible with?

    The mobile pass membership card is compatible with iPhone and Android smartphone devices.

    iPhone: For clients with an iPhone, they can download their mobile pass to their Apple Wallet.

    Android: For clients with an Android device, they can download their mobile pass to their Google Pay wallet. Please note your clients may need to install Google Pay on their smartphone first.

    WeChat: The mobile pass membership card is not currently compatible with WeChat Pay.

  • How do my clients download their mobile pass membership card?

    Via the Welcome/Renewal Email: When your clients become a member or renew a plan, they will automatically receive a welcome/renewal email from us which will contain a link to download their individual mobile pass membership card. Simply click on the link to download to their smartphone wallet. 

    Via the Secure Online Portfolio: Your clients can also download their mobile pass from their secure online portfolio at any time. Simply log in, go to the ‘My Plan’ page and click on the ‘Download mobile wallet membership card’ button at the bottom of the page.

    Every family member will get their own unique mobile pass membership card. 

  • What information does the mobile pass membership card display?

    The mobile pass displays vital plan information including: 

    • Your client's plan type
    • Your client's membership number
    • Your client's plan expiry date
    • Any Annual Deductible 
    • Any co-insurance or per-visit excess
    • Your client's Direct Billing access 

    The mobile pass all displays useful contact numbers with a click to call feature so your clients can easily get in touch with us. 

    Your clients can also use the mobile pass to access our smartphone App, their secure online portfolio, our blogs and much more!

  • Is the mobile pass membership card available in multiple languages?

    The mobile pass is available in English, Bahasa, Traditional Chinese and Simplified Chinese.