Now Health is continuously looking for ways to improve our global healthcare proposition and often reviews the structure and terms of our plans.
Following the launch of our enhanced WorldCare plans three years ago, we have now taken the decision to discontinue our original WorldCare plans and upgrade all members still on one of these plans to our new, enhanced version.
Your client's plan will be upgraded to enhanced WorldCare at their renewal. The migration process will commence from 1 April 2020 onwards.
Our enhanced plans offer your clients the same great cover and standard of service they know, but with a number of added benefits including:
✓ A new simple annual deductible to better manage their healthcare costs, and which could help to lower their premium
✓ Increased benefit limits, including diagnostic procedures, renal treatment, chronic conditions and routine maternity
✓ New added value services including second medical opinion, travel assistance, and global concierge for overseas treatment
There will be some changes to your client's plan and benefits as a result of the upgrade to enhanced WorldCare, including an increase in some benefit limits such as for diagnostic procedures, renal treatment and maintenance of chronic conditions. These will vary depending on which plan your client has.
More information can be found in the Plan and Benefit Changes flyer that will be sent with your client's renewal quotation, and which can also be viewed via the links below. Please refer to the relevant two letter prefix of your client's membership number for the correct flyer.
Your client's renewal premium may be impacted by a range of factors including:
If you have any queries about your clients renewal premium, please do not hesitate to contact the team to discuss.
There is no need for you to take any action. You will shortly receive your client's renewal invitation from us with further details about their enhanced WorldCare plan.
All you need to do is confirm your client would like to renew their plan with us in the normal way, and we'll take care of the rest.
If you have any queries about your clients renewal or want to discuss alternative options, please do not hesitate to contact our team.
No. Your client's enhanced WorldCare plan will still be administered by Now Health International, so they can continue to use and access their plan in the same way.
That means the same online claims processes, the same secure online portfolio and smartphone App, access to the same medical provider network, and the same Customer Service team on hand to help 24/7.
No. You can continue to contact our team in the usual way.
Our contact number and email addresses will remain the same and can be found on our website here. Don’t forget you can also now WhatsApp us.
The Annual Deductible replaces the per medical condition excess, and applies to In-/Day-Patient treatment.
If your client selects an Annual Deductible (i.e. not nil) it means that if they do need to seek treatment, they only have to pay the deductible amount once a year towards their medical treatment, rather than every time they seek treatment for a new medical condition.
The Annual Deductible also provides greater flexibility to meet the needs of your cost conscious clients, as a higher deductible will mean a lower premium.
At Now Health we think it’s important to support your clients with their overall health and wellbeing. That’s why we offer a range of added value services in addition to their core plan protection.
We know our globally mobile members frequently travel abroad, both for work and pleasure. To help provide them with the protection they need when travelling, we offer a travel assistance service. With our partner Assist Amercia we offer a range of services including:
A second medical opinion can help provide reassurance, particularly for those who are uncertain about their diagnosis, have a complex condition, or are unsure about what treatment plan to choose. Leveraging our extensive network of medical experts worldwide, we provide our members with a second medical opinion service to help ensure your clients get the right diagnosis and the right treatment.
As an international health insurance provider, we recognise that many of our members may choose to seek treatment overseas, away from their home country. To help make this process easier we provide concierge support to help your client manage the process. This includes: