In response to the ongoing COVID-19 pandemic and the recent Dubai Health Authority mandate, we have acted fast to make available access to direct billing for telemedicines services for our UAE members*. This means you can access medical advice remotely, anywhere, anytime!
*These services will be available on a temporary basis during the COVID-19 pandemic to help reassure our members during this difficult time.
Telemedicine consultation fee and medication will be covered in accordance with the terms and conditions of your plan and subject to benefit limits.
Please note any Out-Patient deductible, per visit excess or co-insurance will apply as per the terms of your plan. Members must be located in the UAE at the time of accessing the telemedicine services. These services are not available in Abu Dhabi.
As part of our added value services strategy we are working to put in place a comprehensive telemedicine solution for our clients.
However, in response to the ongoing COVID-19 pandemic and the recent Dubai Health Authority mandate, we understand there is an immediate need for these services.
We have therefore acted fast to make available access to direct billing for telemedicines services for our UAE members on a temporary basis*.
*These services will be available on a temporary basis during the COVID-19 pandemic to help reassure our members during this difficult time.
Telemedicine consultation fee and medication will be covered in accordance with the terms and conditions of your plan and subject to benefit limits.
Please note any Out-Patient deductible, per visit excess or co-insurance will apply as per the terms of your plan. Members must be located in the UAE at the time of accessing the telemedicine services. These services are not available in Abu Dhabi.
Our members can currently access direct billing telemedicine services at the following 23 providers in our network across the UAE (excluding Abu Dhabi), and we are working to add more to the list in the coming weeks. We will update you as an when others become available.
The listed telemedicine providers in our network are independent of Now Health International. Please read our Important Disclaimer here that explains in detail that we are not liable for and do not warrant the website and/or services available therein (Services) should you to decide to use them and that you should satisfy yourself that the Services are suitable in your particular circumstances.
*These services will be available on a temporary basis during the COVID-19 pandemic to help reassure our members during this difficult time.
Telemedicine consultation fee and medication will be covered in accordance with the terms and conditions of your plan and subject to benefit limits.
Please note any Out-Patient deductible, per visit excess or co-insurance will apply as per the terms of your plan. Members must be located in the UAE at the time of accessing the telemedicine services. These services are not available in Abu Dhabi.
These telemedicine services are available to all Now Health International members in the UAE.
The telemedicine consultation fee and any medication expenses will be covered as per the terms of your plan. Any Out-Patient deductible, per visit excess or co-insurance will apply as per terms of your plan.
Please note, if your plan does not include Out-Patient cover, then you will not be eligible for reimbursement for a telemedicine Out-Patient consultation (e.g. GP consultation).
If you choose to visit one of the providers listed above then you will be able to access these services on a direct billing basis. If you choose to use another telemedicine provider, you can these services on a pay and claim reimbursement basis only. However please note that the 'Reasonable and Customary Charges' condition of your plans will apply. Please refer to the Member's Handbook for further details.
*These services will be available on a temporary basis during the COVID-19 pandemic to help reassure our members during this difficult time.
Telemedicine consultation fee and medication will be covered in accordance with the terms and conditions of your plan and subject to benefit limits.
Please note any Out-Patient deductible, per visit excess or co-insurance will apply as per the terms of your plan. Members must be located in the UAE at the time of accessing the telemedicine services. These services are not available in Abu Dhabi.
As per the Dubai Health Authority mandate, we are accepting telemedicine claims at this time, as per the terms and conditions of your plan*.
If you wish to use another telemedicine service provider in the UAE not listed above, you can these services on a pay and claim reimbursement basis only. However please note that the 'Reasonable and Customary Charges' condition of your plans will apply. Please refer to the Member's Handbook for further details.
However we strongly encourage all our members to use one of the telemedicine providers listed above where possible so they can take advantage of our our direct billing network.
*These services will be available on a temporary basis during the COVID-19 pandemic to help reassure our members during this difficult time.
Telemedicine consultation fee and medication will be covered in accordance with the terms and conditions of your plan and subject to benefit limits.
Please note any Out-Patient deductible, per visit excess or co-insurance will apply as per the terms of your plan. Members must be located in the UAE at the time of accessing the telemedicine services. These services are not available in Abu Dhabi.
If you have a query about the telemedicine services not answered here, please contact our Customer Service team for advice.
The listed telemedicine providers in our network are independent of Now Health International. Please read our Important Disclaimer here that explains in detail that we are not liable for and do not warrant the website and/or services available therein (Services) should you to decide to use them and that you should satisfy yourself that the Services are suitable in your particular circumstances.