We've launched a new telemedicine service for our members in Singapore. The new service will be provided by Doctor Anywhere on a pay and claim basis only, and will allow you to access medical advice from your smartphone, anywhere, anytime*.
*Consultations are on a pay and claim basis only.
Consultation fee and medication will be covered as per the terms of your plan. Please note any Out-Patient deductible, per visit excess or co-insurance will apply as per terms of your plan. Please note any Out-Patient deductible, per visit excess or co-insurance will apply as per the terms of your plan.
Members must be located in Singapore to access this telemedicine service.
In response to the ongoing COVID-19 pandemic and public health restrictions in place in Singapore, we have acted fast to make available access to a telemedicine Out-Patient service for our Singapore members, in partnership with Doctor Anywhere.
The purpose of the telemedicine service is to make it even easier for you to access the medical advice and treatment you need, anywhere, anytime.
During the current COVID-19 pandemic, we understand that many of our members may prefer or be required to engage in a virtual consultation, so we hope this new telemedicine service will reassure you that you can still access the treatment you need during this difficult time.
Doctor Anywhere are a healthtech company founded to improve healthcare delivery through innovation and technology. Their digital platform provides quick access to health and wellness solutions, wherever you are.
They are part of the Ministry of Health Singapore’s (MOH) regulatory sandbox for telemedicine providers.
You can visit their website here*.
Doctor Anywhere is independent of Now Health International. Please read our Important Disclaimer here that explains in detail that we are not liable for and do not warrant the website and/or services available therein (Services) should you to decide to use them and that you should satisfy yourself that the Services are suitable in your particular circumstances.
The Doctor Anywhere telemedicine service offers*:
*Consultations are on a pay and claim basis only.
Consultation fee and medication will be covered as per the terms of your plan. Please note any Out-Patient deductible, per visit excess or co-insurance will apply as per terms of your plan. Please note any Out-Patient deductible, per visit excess or co-insurance will apply as per the terms of your plan.
Members must be located in Singapore to access this telemedicine service.
You need to register for the Doctor Anywhere service before you can access it. It's simple and easy to register.
You can then access doctor consultations within minutes, anywhere, anytime from your smartphone!
*Consultations are on a pay and claim basis only.
Consultation fee and medication will be covered as per the terms of your plan. Please note any Out-Patient deductible, per visit excess or co-insurance will apply as per terms of your plan. Please note any Out-Patient deductible, per visit excess or co-insurance will apply as per the terms of your plan.
Members must be located in Singapore to access this telemedicine service.
The telemedicine service is available to all Now Health International members in Singapore.
*Consultations are on a pay and claim basis only.
Consultation fee and medication will be covered as per the terms of your plan. Please note any Out-Patient deductible, per visit excess or co-insurance will apply as per terms of your plan. Please note any Out-Patient deductible, per visit excess or co-insurance will apply as per the terms of your plan.
Members must be located in Singapore to access this telemedicine service.
The telemedicine service is available on a pay and claim basis only. This means if you use the service you will have to pay upfront, and then claim back your expenses in the usual way, e.g. via your secure online portfolio or our mobile App.
The consultation fee and any medication expenses will be covered as per the terms of your plan. Any Out-Patient deductible, per visit excess or co-insurance will apply as per terms of your plan. Please note the delivery of any medication following a telemedicine consultation is free of charge except for delivery to the Sentosa and Tuas areas.
Please note, only Out-Patient consultations are available via the telemedicine service. If your plan does not include Out-Patient cover, then you will not be eligible for reimbursement.
*Consultations are on a pay and claim basis only.
Consultation fee and medication will be covered as per the terms of your plan. Please note any Out-Patient deductible, per visit excess or co-insurance will apply as per terms of your plan. Please note any Out-Patient deductible, per visit excess or co-insurance will apply as per the terms of your plan.
Members must be located in Singapore to access this telemedicine service.
You can use the Doctor Anywhere App to connect to a doctor within minutes. Or if you prefer you can book a virtual consultation in advance.
The advantage of the telemedicine service is that it can help you to avoid long waiting hours at a clinic.
The Doctor Anywhere team will follow up with you three days after your initial telemedicine consultation.
If you're still feeling unwell, they will advise on next steps and whether an in-person doctor visit is required. Doctor Anywhere have a number of partner clinics in Singapore where they can offer you an in-person follow up consultation.
Many common illnesses and chronic conditions can be effectively treated through a video consultation.
Below are some of the typical conditions that can be treated by the Doctor Anywhere telemedicine service: fever, cough, headache, sore throat, diarrhoea, vomiting, cold and flu, rash and skin conditions, dizziness, diabetes and hypertension, among others.
The doctor will assess your history, current symptoms and any other available documents to determine if your condition is suitable for a video consultation, or advise if an in-person visit may be required. Doctor Anywhere have a number of partner clinics in Singapore where they can offer you an in-person consultation if necessary.
Click here to download this helpful flyer with more information about the App, how to register, book a virtual appointment and more.
If you have any queries, you can also contact our Customer Service team:
Email: [email protected]
Tel: +65 6880 2300
There is no need to re-register if you are already a user of the Doctor Anywhere telemedicine service.
Simply contact the Doctor Anywhere team so they can tag your existing account as a Now Health International member. You can email the team at [email protected].
Doctor Anywhere are our preferred telemedicine partner in Singapore and we encourage all our members to use this telemedicine service where possible. We have negotiated preferential rates with Doctor Anywhere for our Now Health members, and we will reimburse you for a telemedicine consultation as per the terms of your plan.
If you wish to use another telemedicine service provider in Singapore, you must access this service on a pay and claim basis only. However please note that the 'Reasonable and Customary Charges' condition of your plan will apply, so we may not be able to reimburse you for the full cost of the treatment. Please refer to your Member's Handbook for further details.
Doctor Anywhere is independent of Now Health International. Please read our Important Disclaimer here that explains in detail that we are not liable for and do not warrant the website and/or services available therein (Services) should you to decide to use them and that you should satisfy yourself that the Services are suitable in your particular circumstances.