2024 Product Review FAQ

  • When are the changes effective from?

    The changes to our plans and pricing are effective from 1 April 2024. 

  • Have premiums increased?

    We have made minimal premium increases to most of our individual and family plans to maintain competitiveness and ensure stability for your clients. In year of high global inflation we are very pleased to announce our continued commitment to long term price sustainability. Whilst everything around us is increasing in price, we have been working with our partners globally to contain medical costs and medical inflation. Premium increase for individual and family plans may vary across plans and age bands. 

  • What are the key benefit changes for WorldCare and SimpleCare?

    Updated Wordings to our plans:

    • We have wordings updated for Pregnancy Medical Conditions and Maternity benefits, with the aim of providing clarity on the existing coverage available for caesarean sections (voluntary or emergency).  

      Please refer to the updated Member's Handbook for further details, which will be available shortly.

  • What updates have been made to the exclusions?

    We have made small changes to the Pregnancy or maternity exclusion 5.26.

    Please refer to the updated Member's Handbook for further details, which will be available shortly.  

  • What changes have been made to loadings and discounts?

    We continue to offer 15% Large Family Discount for newly joining large families if a member adds a spouse and at least three children to their plan. 

    The 10% Family Discount is still available if member add a spouse and at least one child to the plan. 

  • What are the key benefits of Employee Assistance Programme (EAP) /Member Assistance Programme (MAP)for our clients?

    EAP for our employees/Member Assistance Programme (MAP): We will continue providing this as part of our ongoing commitment to supporting members with their well-being with access to confidential counselling on a range of life events to everyday issues.