Our new Customer Service mailboxes are designed to enhance the customer experience and make it easier for you to get an answer from us, fast.
Our four specialist Customer Service mailboxes will be manned by our in-house experts, ensuring we can back to you quickly, accurately and efficiently.
We've introduced four new Customer Service mailboxes for claims, clinical, credit control and general customer service - so your query can be quickly directed to one of our in-house experts for a quick response!
The new mail boxes are:
Yes, the new mailboxes are applicable to all members globally.
Yes. We will continue to leverage our flexible service model so that you can access our Customer Service team 24/7, 365 days a year.
Please note we endeavour to respond to all email queries within one working day.
If you have an urgent query, we recommend you call, WhatsApp or Live Chat with us - see our contact details here. In an emergency you can also call our emergency hotline.
Yes our existing Customer Service mailboxes will continue to be monitored (see details below according to the prefix of your membership number).
However we strongly encourage you to direct any queries to one of the new specialist Customer Service mailboxes, to ensure it can be directed to our in-house experts for a timely response.
Yes our existing Customer Service landlines will remain the same.
You can view our telephone contact details here and don't forget you can now also contact us via WhatsApp. In an emergency you can use our emergency hotline.