As a global business we continually work to review our structure and partnerships to best meet the needs of our customers.
As of the 1 January 2020, our current insurance partner for the Global Binder, AXA PPP healthcare Limited, will no longer be offering renewal terms to existing members.
Instead we will be offering renewal terms to your effected clients from another insurance partner within the Now Health International Group - Best Doctors Insurance Limited.
Rest assured your clients core benefits and plan terms will remain the same, and they will still have the same access to our award-winning service and online tools.
Best Doctors Insurance Limited (BDIL) has a 30 year history in international health insurance.
You may be familiar with the name as our investors acquired BDIL for the Now Health International Group back in 2015 - meaning we know each other well!
BDIL is a non-resident Class 3B insurer in Bermuda, one of the highest rankings of the BMA. It maintains this status due to its position as one of the largest health insurers operating out of Bermuda.
To be registered as a Class 3B insurer the minimum premium requirement is USD 50 million and Best Doctors Insurance Limited continues to comply with the ongoing solvency requirements the Bermuda Monetary Authority (BMA) places on the company.
Best Doctors Insurance Limited is a strictly regulated entity domiciled in Bermuda.
The Bermuda Monetary Authority (BMA) is one of the strongest and most respected offshore regulators, providing regulatory frameworks which are consistent with international best practice. It is currently one of only two non-EU jurisdictions to have been found fully equivalent to the Solvency II Directive, which is held up as the gold standard of insurance regulation worldwide.
Bermuda has been awarded an 'A+' rating by Standard and Poor’s (2019).
The change will take effect at your client's next plan renewal, on or after 1 January 2020, depending on the date of their renewal.
For example, if your client's renewal is due on 1 June 2020, they will be transferred at this point. If their renewal is not due until 31 December 2021, your client will not be transferred until then.
Your client's renewal terms will be offered by Best Doctors Insurance Limited. A reminder will be provided in their renewal letter.
When you receive your client's renewal invitation, all you need to do is to confirm that they wish to renew our plan with us in the usual way. Our team will transfer them to the new insurance partner as part of the normal renewal process.
Your client's premium will not be impacted by the change of insurance partner, as our base rates remain the same.
However their renewal premium may vary depending on a range of other factors including, your client's age, the cost of medical care in their region, and whether they qualify for one of our discounts, e.g. No Claims Bonus or Family Discount.
Rest assured your client's plan and benefit limits will remain the same under the new insurance partner.
This is of course unless your client chooses to change or upgrade their plan at renewal.
Your client's plan will still be administered by Now Health International, so they can continue to use and access your plan in the same way.
That means the same online claims processes, the same secure online portfolio and smartphone App, access to the same medical provider network, and the same Customer Service team on hand to help 24/7.
No our contact details will remain the same. You can view them on the the Contact Us page of our website.
Members can continue to call, email, Live Chat or WhatsApp as usual.
Your client's membership number will remain the same, but the prefix will change from ‘GL’ to ‘BN’. This will be automatically updated at renewal.
For WorldCare customers: Yes your clients will receive a new physical membership card at renewal. This will state their new membership number prefix ‘BN’.
For SimpleCare customers: Yes your clients will receive a new mobile pass membership card at renewal. This will state their new membership number prefix ‘BN’.
All customers can also download an updated virtual version of their membership card from the secure online portfolio.
Yes. Your client will still be able to view records from their old plan on the secure online portfolio. They can simply select a previous plan year from the drop down menu to view their claims history and other information.