Now Health International is continuously looking for ways to improve our global healthcare proposition and often reviews the structure and terms of our various partnerships.
Your current plan partner - Best Doctors Insurance Limited - will no longer be offering cover on your plan at renewal. Instead we are delighted to inform you that Jubilee Health Insurance Limited, with its long-standing global knowledge, vision and relationships, will be offering your renewal terms.
Rest assured your plan will continue to be administered by Now Health International and you will still have the same access to our award-winning service and online tools.
Your plan will now be underwritten by Jubilee Health Insurance Limited.
Jubilee Health Insurance Limited is the underwriter of your plan.
Jubilee Health Insurance, a trusted and leading medical
insurer in East Africa with an impressive 85-year legacy. Our
commitment revolves around delivering comprehensive,
tailored, and cost-effective health insurance solutions that
cater to the diverse needs of individuals and corporate clients
alike. Upholding values of excellence, integrity, passion,
and teamwork, we pledge to serve with empathy, ensuring
meaningful and memorable experiences for our valued
customers.
At the heart of our offerings is a range of innovative and
personalized insurance solutions for everyone, with a
strong network of over 4000 hospital providers and a global
presence, we ensure that our clients have access to top quality
healthcare services wherever they are.
Jubilee Health Insurance extends its commitment beyond
conventional insurance, emphasizing wellness and valuable
services. Unique offerings such as the Maisha Fiti Wellness
Program, telemedicine, emergency evacuations, bundled
care, and post-hospital Uber rides highlight our dedication to
enhancing the overall customer experience. Choosing Jubilee
means individuals and businesses gain a trusted partner with
extensive industry expertise, comprehensive coverage, robust
partnerships, and unwavering customer support — ensuring a
healthier and more secure future for all.
The change will take effect at your next plan renewal, on or after 30 November 2024, depending on the date of your renewal.
For example, if your renewal is due on 15 December 2024, you will be transferred at this point. If your renewal is not due until 31 December 2024, you will not be transferred until then.
Your renewal terms will be offered by Jubilee Health Insurance Limited. A reminder will be provided in your renewal letter.
When you receive your renewal invitation, you simply need to confirm you wish to renew our plan with us in the usual way. Our team will take care of the rest!
Your premium will not be impacted by the change of insurance partner.
However, your renewal premium may vary depending on a range of other factors including, your age, the cost of medical care in your region, and whether you qualify for any of our discounts.
No. Don’t worry, your plan and benefits will remain the same. You can refer to your Member’s Handbook in the secure online portfolio for more details.
No. Your plan will still be administered by Now Health International, so you can continue to use and access your plan in the same way.
That means the same online claims processes, the same secure online portfolio and smartphone App, access to the same medical provider network, and the same Customer Service team on hand to help 24/7.
No, you can continue to contact our team in the usual way.
Our contact number and email addresses can be found on our website here. Don’t forget you can also now WhatsApp us.
Yes, you will be assigned a new membership number with the prefix TZ.
Yes. You will still be able to view records from your old plan in the secure online portfolio. You can simply select a previous plan year from the drop-down menu to view your previous claims etc.