Now Health International is continuously looking for ways to improve our global healthcare proposition and often reviews the structure and terms of our various partnerships.
Your current plan partner - Royal & Sun Alliance Insurance Middle East B.S.C. (c) - will no longer be offering cover on your plan at renewal. Instead we are delighted to inform you that Arabia Insurance Company S.A.L., with its 75 year heritage in the Middle East and extensive presence across nine markets in the region, will be offering your renewal terms.
Rest assured your plan will continue to be administered by Now Health International and you will still have the same access to our award-winning service and online tools.
Your plan will now be underwritten by Arabia Insurance Company S.A.L.
Established in 1944 and present across nine Arab countries, Arabia Insurance Company S.A.L. owes its strength to 75 years of regional expertise, locally customised solutions, and a key focus on customer centricity to meet customers’ evolving needs.
Our partnership combines Now Health’s global presence and expertise in providing high quality international health insurance solutions and state of the art digital tools, with Arabia Insurance’s long-standing local knowledge and ability to deliver customised solutions in the region.
The change will take effect at your next plan renewal, on or after 1 August 2020, depending on the date of your renewal.
For example, if your renewal is due on 1 August 2020, you will be transferred at this point. If your renewal is not due until 31 December 2020, you will not be transferred until then.
Your renewal terms will be offered by Arabia Insurance Company S.A.L. A reminder will be provided in your renewal letter.
When you receive your renewal invitation, you simply need to confirm you wish to renew our plan with us in the usual way. Our team will take care of the rest!
Your premium will not be impacted by the change of insurance partner.
However your renewal premium may vary depending on a range of other factors including, your age, the cost of medical care in your region, and whether you qualify for any of our discounts.
No. Don’t worry, your plan and benefits will remain the same. You can refer to your Member’s Handbook in the secure online portfolio for more details.
No. Your plan will still be administered by Now Health International, so you can continue to use and access your plan in the same way.
That means the same online claims processes, the same secure online portfolio and smartphone App, access to the same medical provider network, and the same Customer Service team on hand to help 24/7.
No. You can continue to contact our team in the usual way.
Our contact number and email addresses will remain the same and can be found on our website here. Don’t forget you can also now WhatsApp us.
No, your membership number will remain the same at renewal.
Yes. You will still be able to view records from your old plan in the secure online portfolio. You can simply select a previous plan year from the drop down menu to view your previous claims etc.