As a Dutch woman living and working in the UAE, Francesca chose one of Now Health International’s flagship WorldCare plans to ensure she would have coverage in her new home country as well as access to world-class medical facilities back home in the Netherlands or anywhere across Europe.
Francesca’s decision to choose a Now Health International WorldCare plan paid off in 2018, when she was able to return home to the Netherlands to give birth to her baby. As well as having the convenience of choosing the medical facility where she would give birth, Francesca’s plan came with direct billing, meaning she was able to have her baby and have all costs taken care of without having to pay upfront herself and then claim back via Now Health International.
Billing costs for the hospital in the Netherlands were covered by their counterpart in Germany, who in turn sent the billing to our Claims Team in the UAE, meaning Francesca’s pregnancy and birth was a truly international collaboration!
Francesca said: “In 2018, I was pregnant, and I decided to have my delivery back home in my home country, the Netherlands. And fortunately, I had a worldwide coverage, so my delivery in the Netherlands was fully covered by Now Health and there was direct reimbursement. So, while I was in the Netherlands, I went to the hospital, everything was directly covered by the counterpart, which was based in Germany, and I absolutely had no issues whatsoever with my delivery or any reimbursement related to my pregnancy.
“When it comes to my life in Dubai, and my experience with Now Health International, I wanted to say that every time I go to any kind of clinic or hospital which has direct billing with Now Health International, everything goes very smoothly, I've never had any problem with any reimbursements so far, even my medications. I have a thyroid problem - even my medications are fully covered.
“When I moved to the UAE and I had to choose an appropriate healthcare provider for myself, I really looked at the ones that could provide a proper coverage back home for me in the Netherlands or anywhere in Europe, as well as here locally in the UAE and I am very happy after so many years of being with Now Health International that they have proven to be the right partner for me.”
Dr Shabrina, Head of Clinical Services at Now Health International, added: “When Francesca informed us she was pregnant and wished to have her baby back home in the Netherlands, we quickly moved to assure her that everything would be taken care of and that she could use direct billing to focus on her new arrival without having to worry about covering her costs.
“It was our pleasure to assist Francesca – and to continue to have her as a Now Health International member - and we’re delighted she and her young family are enjoying their lives in Dubai.”