As the ongoing coronavirus situation evolves, we want to reassure you that we continue to be here to support you.
We have created this repository of information, which we will continue to add to over time. Here you can read the blog from our Chief Medical Officer, download a simple infographic, check key facts about the virus from our partner Assist America and read our expanding FAQ page. We are adding to this page regularly so please check for updates.
We also provide important information about how you are covered under your plan, how to get in touch and the best way to claim.
If you need to contact us
We are available via email, phone, WhatsApp and live chat as usual.
If you need to get in touch with our team, please remember to email one of our new Customer Service mailboxes. Please only email the mailbox most relevant to your query. If you have a specific query relating to the coronavirus, please email the Clinical mailbox.
For claims, we strongly encourage you to submit your claims online via your secure online portfolio or our Mobile App, to ensure faster and more efficient processing. We thank you in advance for your co-operation.