News

Our members rate us –Customer Satisfaction Survey

7th April, 2017 News

At Now Health International, we put our customers first in everything we do, so we the views of our members are paramount.

The results of our latest Customer Satisfaction Survey are in and we’re delighted we’ve maintained the great standard of service our customers expect and deserve. But don’t take our word for it – here’s what our customers had to say!

Accessible and Simple Approach
At Now Health International, we're committed to offering a simple and accessible approach to international health insurance, and are always striving to make things as easy as possible for our customers. As such it’s great to see that in 2016:

  • 89% of our members rated their overall experience as excellent or very good, and
  • 8 in 10 would recommend us to friends and family.

Fast and Accurate Claims
We deliver on our promise to provide a fast and accurate claims service, including innovative digital tools so members can submit claims wherever they are. That’s why:

  • 8 in 10 of members felt it was easy to send us claims and
  • 86% were satisfied with the overall claims service.

Great Customer Service
Finally, we strive to provide industry leading customer service, not just when it comes to making claims, but also in ensuring our members can access the best medical care when they need it. Our customers seem to agree:   

  • 78% found our customer service teams helpful and
  • 75% of members said they were treated by their preferred medical provider.

Rillian Hearst, Group Operations Director said: “We’re proud we’ve continued to serve our customers well in the past year, but the work doesn’t stop here and we are always open to hearing feedback from our members and intermediaries. We continue to work to deliver better services and improve the customer experience, and hope to do even better next year”.

 

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Alison Massey

Marketing and Ecommerce Director

Now Health International

Alison Massey is a 12-year digital marketing veteran, who has spent the last five years using social media to help expats and soon to be expats find out what to expect from a life overseas. An expat living in Hong Kong herself, Alison is the Marketing and Ecommerce Director of Now Health, the award-winning international health insurance provider.

Contact Alison Massey

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