Management team


Martin Garcia

Martin Garcia – Executive Chairman
Martin has over 25 years’ financial services experience and 20 years’ direct experience in the expat health insurance market. He developed and managed a high profile IPMI specialist and has lived in Dubai, Hong Kong and the UK over the course of the last 20 years. Martin has extensive knowledge of the markets we trade in.


Steffen Gilbert – Group Chief Executive Officer
Steffen Gilbert is a more than 35-year insurance veteran with experience across multiple markets, including Africa and Asia. An actuary by profession, Steffen has a wealth of experience in actuarial and operational management positions as well as having been at the helm of leading insurance and reinsurance companies globally for the last 20 years.


Zahir Sharif International Health Insurance

Zahir Sharif - Managing Director - Asia Pacific, Middle East and Africa
Zahir carries over 16 years experience in insurance across both developed and emerging markets. He has worked in 3 continents and with over 21 countries. General management responsibilities include full P&L, strategy, underwriting, risk management, contract negotiation, restructuring, acquisitions, distribution management and talent development. Zahir has proven track record in building businesses and driving profitable growth.


Alex Dalton

Alex Dalton – Managing Director - Europe
Alex Dalton has 20 years’ experience in the financial services industry in a variety of roles across the UK mortgage and insurance markets. He combines strong operational experience with a focus on delivering customer service strategies, process improvement and productivity gains.


Rob McIntyre - General Manager - Asia Pacific
Rob has many years of international health insurance experience in both Europe and Asia, and in particular Singapore. Coming from both a sales and technical background, Rob has a full understanding of the international health insurance market.


Elizabet Narciandi - Managing Director, Americas
Elizabet has 20 years of experience in the International Private Medical Insurance industry with a proven track record of operational excellence and solid customer service expertise. Elizabet joined Best Doctors in 2010. In her position as Managing Director, Americas, she is responsible for the strategic direction and operation of the business in Latin America, the Caribbean and Canada. She has a degree in Computer Science and a Master’s degree in Management Information Systems from Florida International University, (FIU), along with a Project management certification, PMI.



David Capote - Americas VP of Sales and Marketing
David began his career in 1997 with Amedex Insurance Company and then spent six years with Bupa International.  He has spent the past five years with Pan-American Life Insurance Company as Vice President of Sales for International Major Medical products and was responsible for local individual health sales. During his career, David has also served on various Board of Directors positions in the USA and Latin America.


Alison Massey

Alison Massey - Group Marketing Director
Alison has over 20 years’ experience in financial services marketing and communications, the last 10 of which have been in the international health insurance field. A qualified, technical marketer, her core skill set lies in digital marketing and brand development.



Lauren Ellis - Group HR & Training Director
Lauren is a certified HR practioner and has gained generalist HR experience in service and aviation industries working with key international brands supporting large client groups. Lauren’s scope of HR expertise includes recruitment and selection, employee relations, talent and performance management , training and assessment, and compensation and benefits. She has a Bachelor’s degree in Business, majoring in Human Resources and Economics, and is Training and Assessment (TAA) qualified. Working in senior strategic HR roles within service focused industries, Lauren has supported high volume business growth, utilising the full range of HR tools and business insights to enable business leaders to achieve and ensuring efficient HR programs and a sustainable talent pipeline. Lauren joined the business in 2014 and is accountable for all facets of HR operations and people and talent development.


Harinder Brad International Health Insurance

Harinder Brad - Legal Director
A UK qualified lawyer with 15 years of legal experience with 7 years in private practice in the UK and for the past 8 years in-house as a Senior/General Counsel for a large multinational Swiss Insurance Company in their UK, Singapore and Middle East offices. With extensive legal and regulatory experience within the insurance, financial services, and regulatory sectors. Has advised on large cross jurisdictional global projects, M&A deals, litigation & investigations, compliance and dealing with Regulatory Authorities around the world. A solution driven lawyer with particular strength in providing innovative strategic solutions both in a legal and commercial context.



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