Our first ever Intermediary Survey
Following the launch of our first ever annual Intermediary Survey at the end of last year, we wanted to say a big thank you to all those that took part.
Your feedback is vital to ensuring we can continue to provide you with the best possible products and services. We're grateful for your comments and will use these to improve the way we work with you in future.
We're pleased with the high satisfaction levels we've achieved but we know there is always more we can do to improve our partnership with you.
Firstly we know we can do more to further improve our turn around times for quotations and renewals.
We are committed to getting back to you as quickly as possible and our Sales Teams are putting in place new measures to ensure we can better support you to meet your clients' needs in a timely manner.
In addition, you said you wanted...
1. Digital Tools
✓ We recently launched our new Online Broker Quote Tool to make it even easier for you to get fast and accurate quotes
✓ This year we're continuing to invest in new digital tools, including a new online portal for brokers and digital membership cards for your clients
2. Competitive Pricing
✓ We are conducting a review of our enhanced WorldCare plans to ensure our premiums are competitive and will update you shortly
✓ Later this year we'll be launching a new mid-tier product to cater for your more cost conscious clients. Watch this space for further details!
3. Added Value Services
✓ Our enhanced WorldCare plans now include three added value services at no additional cost, including second medical opinion, travel safety alerts, and global concierge for overseas treatment