90% member satisfaction rate!
At Now Health International customer service is paramount, which is why we have conducted an annual customer satisfaction survey for the past seven years.
The results of our latest survey show we've continued to maintain our high standards of service, with an overall member satisfaction rate of 90%. What's more we saw a slight improvement in our claims service rating, which increased from 84% to 86%!
While we achieved some great results this year, we know there are areas where we can do better and enhance the service we offer our members.
In response to the feedback we received, we're making a number of improvements to our service including:
- Enhancements to our added value services to better cater for our globally mobile members
- Internal efficiency improvements to enhance our turn around times, so we get back to our members even faster
- Further enhancements to our digital tools to make it easy for our members to access their plan on the go, including the roll out of mobile pass membership cards for all our members
The results of this email survey are based on the responses of 922 Now Health customers.
★★★★★
