About Now Health International

Our promise to our customers is in our name: 'Now' is clear, innovative and accessible. This means clear, relevant information, easy-to-use online tools and fast service from people who respect your time. Our products are designed to be comprehensive and benefit-rich.  

Now Health International is a global business with its headquarters in Hong Kong and regional service centres in Hong Kong, Shanghai, Beijing, Dubai, and the United Kingdom.

In July 2015, Now Health's investor acquired Best Doctors Insurance, a major medical insurance provider with distribution throughout Latin America, the Caribbean and Canada.  


The combination of the two businesses creates one of the largest independent IPMI providers in the world, with 11 sales/service offices, 125,000+ members, 370+ staff and 5,000+ distribution partners.

Our Values

Our Values

  • Customers first

  • Deliver promises

  • Think ahead

  • Value people


Our mission is to provide market-leading international health insurance through an innovative and peerless customer experience.

Our four values guide everything we do; they inform the way we act towards and communicate with individual and company customers, intermediaries, medical providers and each other.

Read More

Our Corporate Social Responsibility

We are aware of the impact that printing and shipping on the environment. We are committed to reducing our carbon footprint by reducing the volume of printed paper we generate. We ask our customers not to print their plan documents. The items we do need to print, including our membership cards, will be produced using sustainably sourced materials.

At Now Health, we don’t just care for our clients, we also care for the environment. If you want to have peace of mind, knowing you, your family or your employees are covered, Now Health can provide you with the cover you need.

Martin Garcia

Executive Chairman

Martin has over 25 years’ financial services experience and 20 years’ direct experience in the international health insurance market. He developed and managed a high profile IPMI specialist and has lived in Dubai, Hong Kong and the UK over the course of the last 20 years. Martin has extensive knowledge of the markets we trade in.
  • LinkedIn

Zahir Sharif

Managing Director - Now Health International

Zahir carries over 16 years experience in insurance across both developed and emerging markets. He has worked in 3 continents and with over 21 countries. General management responsibilities include full P&L, strategy, underwriting, risk management, contract negotiation, restructuring, acquisitions, distribution management and talent development. Zahir has proven track record in building businesses and driving profitable growth.
  • LinkedIn

Alex Dalton

Managing Director Europe & Chief Operating Officer

Alex Dalton has over 20 years’ experience in the financial services industry in a variety of roles across the UK mortgage and insurance markets. He combines strong operational experience with a focus on delivering customer service strategies, process improvement and productivity gains.
  • LinkedIn

Michel Faucher

Managing Director Middle East and Africa & Chief Commercial Officer

  • LinkedIn

Rob McIntyre

Managing Director Asia Pacific & Chief Distribution Officer

Rob has many years of international health insurance experience in both Europe and Asia, and in particular Singapore. Coming from both a sales and technical background, Rob has a full understanding of the international health insurance market.
  • https://www.linkedin.com/in/robmcintyre

Kieran Brown

General Manager - Europe

Kieran joined Now Health International in 2013 and is responsible for the growth of our Europe sourced business. A BSc (Hons) graduate in Business, Kieran has 25 years experience in the medical insurance industry. He previously held positions with BUPA, AXA and Cigna. Kieran has a proven track record in sales, account management and business development in retail, SME and large corporate market segments.
  • https://www.linkedin.com/in/kieran-brown-43b026b/

Sonja de Pattenden

General Manager - Middle East and Africa

Sonja has more than 19 years of experience in international health insurance in the Middle East and Africa, and has been with Now Health International since the company launched in the UAE in 2011. Sonja's core expertise lies in business development and she is responsible for overseeing the region's strategic business plan.
  • LinkedIn

Stephane Louvrier

General Manager - Greater China

Stephane has 20 years experience working in the insurance sector having previously held senior positions in the industry in both Europe and Asia. He has expertise in delivering a range of strategic insurance projects, and as General Manager for Greater China is responsible for the continued growth of the business across the region.
  • LinkedIn

Stephen Wong

General Manager - China

  • LinkedIn

Francis Ng

Sales and Distribution Director – Greater China

  • LinkedIn

Paul Staines

Group CFO

With 17 years of CFO experience, Paul has considerable expertise in strategic and commercial planning. In his role as Group CFO he is responsible for overseeing the financial stability of the business and budget management. He has previously held senior financial roles with leading blue-chip media and insurance firms in the US and Latin America, including the Discovery Channel and most recently Bupa abd the Ohio National Life Insurance Company. Paul holds an Economics degree from the University of Wisconsin, Madison and an MBA from the University of Michigan, Ann Arbor, and is fluent in three languages: English, Spanish and Portuguese.
  • LinkedIn

Farooq Ahmed Farid

Chief Underwriting Officer

Farooq is a qualified actuary, a risk & underwriting management professional, strategist and data scientist. He has worked for leading insurers globally covering health, life and non-life insurance. During his career, Farooq has been instrumental in helping to develop international best practices across underwriting, technical pricing, actuarial, analytics, product development, risk management, reinsurance, and business intelligence in order to implement successful strategic business plans. In his role he is responsible for managing the global underwriting practice of the business across Europe, Asia Pacific, the Middle East and Africa.
  • LinkedIn

Dr Bilal Shirazi

Chief Medical Officer

Dr. Bilal has more than 17 years experience working across clinical medicine and the health insurance sector, with particular expertise in health insurance administration and operations. In addition to his Bachelor of Medicine and Bachelor of Surgery degree (MBBS), he has an MBA and is an Associate member of the Life Office Management Association (LOMA). Dr Bilal is responsible for the Clinical, Network and Claims teams across Now Health International globally, ensuring high standards of efficiency while delivering an enhanced customer experience.
  • LinkedIn

Alison Massey

Group Marketing Director

Alison has over 20 years’ experience in financial services marketing and communications, the last 10 of which have been in the international health insurance field. A qualified, technical marketer, her core skill set lies in digital marketing and brand development.
  • LinkedIn

Lauren Ellis

Group HR and Training Director

Lauren is a certified HR practioner and has gained generalist HR experience in service and aviation industries working with key international brands supporting large client groups. Lauren’s scope of HR expertise includes recruitment and selection, employee relations, talent and performance management , training and assessment, and compensation and benefits. She has a Bachelor’s degree in Business, majoring in Human Resources and Economics, and is Training and Assessment (TAA) qualified. Working in senior strategic HR roles within service focused industries, Lauren has supported high volume business growth, utilising the full range of HR tools and business insights to enable business leaders to achieve and ensuring efficient HR programs and a sustainable talent pipeline. Lauren joined the business in 2014 and is accountable for all facets of HR operations and people and talent development.
  • LinkedIN

Harinder Brad

Legal Director

A UK qualified lawyer with 15 years of legal experience with 7 years in private practice in the UK and for the past 8 years in-house as a Senior/General Counsel for a large multinational Swiss Insurance Company in their UK, Singapore and Middle East offices. With extensive legal and regulatory experience within the insurance, financial services, and regulatory sectors. Has advised on large cross jurisdictional global projects, M&A deals, litigation & investigations, compliance and dealing with Regulatory Authorities around the world. A solution driven lawyer with particular strength in providing innovative strategic solutions both in a legal and commercial context.
  • LinkedIn

Ximena Besnier

Product and Proposition Director

Ximena has 18 years of experience in the international healthcare industry working across multiple continents in emerging markets and challenging environments. She specialises in business process re-engineering with a focus on maximising operational performance, strengthening compliance, enhancing customer experience and accelerating growth through data driven process improvement. Ximena has an MBA from the HEC School of Management in Paris, an Economics degree from University of Chile and speaks 5 languages: English, Spanish, French, German and Italian. In 2018 she completed Oxford University's Blockchain Strategy Programme and is interested in exploring the interface between healthcare and emerging technologies
  • LinkedIn

Careers with Now Health

We are always looking for talented people to join our team.

Some of Our Awards

Winner, International Health Insurance Provider UAE

International Business Magazine Awards 2019

Winner, Most Innovative Insurer

MENAIR Insurance Awards 2019

Winner of Digital Insurer of the Year, Hong Kong

Insurance Asia News 2018

Highly Commended for Best International Private Medical Insurance

Cover Excellence Awards 2018

Winner of Innovation of the Year

Middle East Insurance Industry Awards 2017

Winner of Best Individual International Health Insurance Provider

Health Insurance Awards 2017

Highly Commended for International Health Insurance Award

MENAIR Insurance Awards 2017

Winner of Wealth & Finance Awards 2016

Best International Health Insurance Provider 2016

Most Innovative in Online Insurance Solutions

Winner of MENAIR Insurance Awards 2016

Most Innovative Service Provider

Winner of Best Digital Insurance Firm and Best for International Health Insurance

2015 Wealth & Finance Insurance & Reinsurance Awards

Winner of Most Innovative Product with Willis and Healix International

2015 Health Insurance Awards

Back To Top