Privacy Notice – Online Quotation Request

Privacy Notice – Online Quotation Request

This privacy notice tells you about the information we collect from you when you get a quote for one or more of our products via our website. In collecting this information, we are acting as a data controller and, by law, we are required to provide you with information about us, about why and how we use your data, and about the rights you have over your data.

Who are we?

We are Now Health International (Investments) Limited.  Our address is 15/F, AIA Tower, 183 Electric Road, North Point, Hong Kong. You can contact us by post at the above address, by email at [email protected] or by telephone on +852 2279 7310.

We aren’t required to appoint a Data Protection Officer (DPO) under the GDPR but we have decided to do so voluntarily. We understand that the same duties and responsibilities apply had we been required to appoint a DPO. We support our DPO to the same standards. Our Data Protection Officer can be contacted by email via [email protected] (or via such other means as may be provided from time to time).

What personal data do we collect?

When you get a quotation from us online, we ask you for your name, country of nationality, country of residence, contact telephone number, email address and ages of all of those to be included on the plan.

Why do we collect this information?

We will use your information to create your personalised quotation request. We will also send you information via email and we may use your telephone number to contact you regarding your quotation.

We require this information in order to provide you with your quotation.

What do we do with your information?

Your information is stored in our CRM and order processing system which are both based with the European Union.

Your credit card details are passed to a third-party payment processor which is based in the UK and is certified to the EU-US Privacy Shield (which requires effective safeguards for your information). Unless you buy a plan from us and pay by credit card, we do not retain your credit card information.

If you elect to buy a plan and have physical plan documents sent to you, we use a variety of third-party courier companies to deliver your goods and we share with them your name, address and telephone number in order to complete the delivery.  

We do not use the information you provide to make any automated decisions that might affect you.

How long do we keep your information for?

Unless you buy a plan from us, we keep your order information for one year after purchase. Your personal information associated with the order will then be removed.

Your rights over your information

By law, you can ask us what information we hold about you, and you can ask us to correct it if it is inaccurate.

You can also ask us to give you a copy of the information and to stop using your information for a period of time if you believe we are not doing so lawfully.

To submit a request by email, post or telephone, please use the contact information provided above.

Your right to complain

If you have a complaint about our use of your information, you can contact the Information Commissioner’s Office via their website at www.ico.org.uk/concerns or write to them at:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

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