Now Health International bolsters global customer services

01 Mar 2017

Following the acquisition of Best Doctors Insurance by Now Health International Group in July 2015, we’re making the most of our new global reach to create enhanced services for our members.

Eighteen months on from the acquisition, solid progress has been made to leverage the strengths of our combined business to create a truly global service for our customers. Together Now Health International and Best Doctors Insurance serves more than 112,000 members located across more than 200 countries.

Our bolstered global service means that Now Health International members now have access to our combined provider network of over 1 million medical facilities and physicians worldwide. In-house service teams located around the world will also offer 24/7 customer support in multiple languages, including in English, Chinese and Spanish.

Now Health International customers that opt to access USA elective treatment will also now benefit from additional access to a range of the USA’s medical centres of excellence. Plans are also underway to shortly offer our customers access to second medical opinion services, which are currently only available to customers of Best Doctors Insurance.

“The combination of our two companies creates a top tier specialist international health insurance proposition with complementary products, distribution and geographies. Our vision is to create the best of both worlds for our customers, ensuring access to the fast and efficient service that Now Health International is renowned for, while offering the best quality healthcare that is the heritage of Best Doctors Insurance” said Martin Garcia, CEO of Now Health International/Best Doctors Insurance.

“Work is ongoing as we continue to integrate both businesses, but we’re already making significant progress in offering enhanced global services for our customers to showcase the best that the combined business has to offer”, added Elizabet Narciandi, Managing Director Americas, Now Health International/Best Doctors Insurance.