How to claim

How to claim

If you've accessed eligible treatment within our out-patient direct billing network or we've placed a guarantee of payment for you, there's no need to do anything further. To find a medical provider in our network, either download our app, visit our Where to get care’ page or contact your customer service team.

download the Now Health Android app

If you've had to pay for medical treatment and want to claim back your expenses, you can use the Now Health app to submit your claim.  Alternatively, find the membership member prefix that matches yours and follow the steps below:

For customers with membership numbers starting AP, ME, EU, GL, SG, ID and BN, the following claims process applies:

All out-patient claims and in/day-patient claims under USD 500/EUR 400/GBP 300/SGD 650
For all out-patient claims and in/day-patient claims under USD 500/EUR 400/GBP 300/SGD 650 (per insured person, per medical condition, per period of cover), you just need to complete the front of the claim form and email it to us with your scanned receipt. If you prefer, you can send it by post or fax instead.

All in/day-patient claims over USD 500/EUR 400/GBP 300/SGD 650
For all in/day-patient claims over USD 500/EUR 400/GBP 300/SGD 650 (per insured person, per medical condition, per period of cover) complete the front of the claim form, and ask your medical practitioner to complete the back. Then email it to us with your scanned receipts/diagnostic reports/discharge reports. If you prefer, you can send it by post or fax instead.

For customers with membership numbers starting CH, the following claims process applies:

Out-patient and in-patient/day-patient treatment under RMB 3,000 per medical condition
For all treatment under RMB 3,000 (per insured person, per medical condition, per period of cover), you just need to complete sections 1 and 2 of the claim form and email it to us with your scanned receipt. If you prefer, you can send it by post or fax instead.  Please sign your name on each medical expense receipt.

In-patient/day-patient treatment over RMB 3,000 per medical condition 
For all treatment  over RMB 3,000 (per insured person, per medical condition, per period of cover) you  need to complete sections 1 and 2 of the claim form, and ask your medical practitioner to complete section 3. Then send it to us with your the original receipts/diagnostic reports/discharge reports.

Processed in five days
Providing we have all the relevant information, we aim to process your eligible claims within five working days of when we receive them.

Completing writeable pdfs
You can download the latest version of Acrobat Reader here. Please note that it is generally not possible to save writeable pdfs using the free Reader versions of Acrobat.

If you are using Acrobat Reader, you can use the writeable version to complete the form, but note that you will not be able to save it. When returning pdfs to us, please print and sign the form before scanning and emailing or faxing.

If you are using Acrobat Pro, you can input and save the information in the pdf.  Please remember to print and sign the file before scanning and emailing or faxing it back to us.

Please note that it is not possible to save information in a pdf if you opened the file in a browser, no matter what version of Acrobat you have.

You can download any of our claims forms from here.

Choose the right form by checking your membership number, which you can find on your membership card.

Membership number starting EU: Download the English claim form.

Membership number starting AP: Download the English form. Download the bi-lingual Chinese/English claim form.

Membership number starting ME: Download the English claim form. Download the bi-lingual Chinese/English claim form.

Membership number starting CH: Download this form.

Membership number starting SG: Download this form.

Membership number starting ID: Download this form.

Membership number starting GL: Download this form.

Membership number starting BN: Download this form.

 

You can download our any of our pre-authorisation forms from here:

Membership number starting EU: Download this form.

Membership number starting AP: Download this form.

Membership number starting ME: Download this form.

Membership number starting CH: Download this form.

Membership number starting SG: Download this form.

Membership number starting ID: Download this form.

Membership number starting GL: Download this form.

Membership number starting BN: Download this form.

You can download our any of our request for medical information forms from here:

Membership number starting EU: Download this form.

Membership number starting AP: Download this form.

Membership number starting ME: Download this form.

Membership number starting CH: Download this form.

Membership number starting SG: Download this form.

Membership number starting ID: Download this form.

Membership number starting GL: Download this form.

Membership number starting BN: Download this form.

You can email us any of your claims - just complete a claim form and send it along with scanned receipts to one of the following addresses:

Membership number starting EU: [email protected]

Membership number starting AP: [email protected]

Membership number starting ME: [email protected]

Membership number starting CH: [email protected]

Membership number starting SG: [email protected]

Membership number starting ID: [email protected]

Membership number starting GL: [email protected]

Membership number starting BN: [email protected]

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