SimpleCare – How To Claim
SimpleCare - How to Claim
It is quick and simple for you and your family to submit claims for medical expenses using our state of the art digital tools.
If you pay for out-patient treatment (e.g. a GP visit) and need to submit a claim for reimbursement, you can do this using either:
- Your secure online portfolio.
- Our smartphone App.
See more details below.
Secure Online Portfolio
Our secure online portfolio makes it easy and fast for you and your family to submit claims online.
All you need to do is go to the 'My Claims' page and complete the online form, and don't forget to attach any receipts or diagnostic reports.
Once you submit your claim, you will receive a notification to acknowledge receipt and you can then track the status of your claims on your secure online portfolio
We've prepared this helpful explainer video below to walk you through how you can submit a claim using our secure online portfolio.
Members can also use our smartphone App for iPhone and Android to submit claims when on the move.
First you need to download our smartphone App for iPhone and Android.
To submit a claim you just need to complete the online form and remember to attach any receipts or diagnostic reports.
You will receive a notification to acknowledge receipt of your claim and you can track the status using the My Claims area of your secure online portfolio.
If you or a family member needs to be admitted to hospital for in-patient or day-patient treatment, you must contact us first to request treatment pre-authorisation.
We will then contact your medical provider to place a guarantee of payment for the treatment, so you do not need to be out of pocket.
Visit our Where To Get Care page here to find out how to request treatment pre-authorisation.