SimpleCare – How To Claim

SimpleCare - How to Claim ​

It is quick and simple for you and your family to submit claims for medical expenses using our state of the art digital tools.

If you pay for out-patient treatment (e.g. a GP visit) and need to submit a claim for reimbursement, you can do this using either:​

  1. Your secure online portfolio​.
  2. Our smartphone App.​

See more details below. 

Secure Online Portfolio

Our secure online portfolio makes it easy and fast for you and your family to submit claims online.

All you need to do is go to the 'My Claims' page and complete the online form, and don't forget to attach any receipts or diagnostic reports. ​

Once you submit your claim, you will receive a notification to acknowledge receipt and you can then track the status of your claims on your secure online portfolio ​

We've prepared this helpful explainer video below to walk you through how you can submit a claim using our secure online portfolio. ​

Smartphone App

Members can also use our smartphone App for iPhone and Android to submit claims when on the move. ​

First you need to download our smartphone App for iPhone and Android.  ​

download the Now Health Android app

To submit a claim you just need to complete the online form and remember to attach any receipts or diagnostic reports.​

You will receive a notification to acknowledge receipt of your claim and you can track the status using the My Claims area of your secure online portfolio. ​

In-Patient treatment​

If you or a family member needs to be admitted to hospital for in-patient or day-patient treatment, you must contact us first to request treatment pre-authorisation. ​

We will then contact your medical provider to place a guarantee of payment for the treatment, so you do not need to be out of pocket. ​

Visit our Where To Get Care page here to find out how to request treatment pre-authorisation. ​ ​

You can download our any of our pre-authorisation forms from here:

Membership number starting EU: Download this form.

Membership number starting AP: Download this form.

Membership number starting GL: Download this form.

Membership number starting BN: Download this form.

You can download our any of our request for medical information forms from here:

Membership number starting EU: Download this form.

Membership number starting AP: Download this form.

Membership number starting GL: Download this form.

Membership number starting BN: Download this form.

You can email us any of your claims - just complete a claim form and send it along with scanned receipts to one of the following addresses:

Membership number starting EU: [email protected]

Membership number starting AP: [email protected]

Membership number starting ME: [email protected]

Membership number starting CH: [email protected]

Membership number starting SG: [email protected]

Membership number starting ID: [email protected]

Membership number starting GL: [email protected]

Membership number starting BN: [email protected]

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