SimpleCare – How To Claim

SimpleCare - How to Claim ​

We’ve made it easy for your employees to submit claims for medical expenses using our state of the art digital tools.

If an employee has our SimpleCare 100 or SimpleCare 250 plan which covers out-patient treatment, they must pay for the treatment up front and submit a claim for reimbursement.

Employees can do this in one of two ways:​

  1. Via your secure online portfolio​.
  2. Via our smartphone App.​

See more details below. 

Secure Online Portfolio

Your employees can use our secure online portfolio to submit claims to us in just a few simple clicks.

Once logged into their secure online portfolio, employees need to visit the 'My Claims' page to submit a claim. An online form will appear which they need to complete, remembering to attach any receipts or diagnostic reports as required. ​

Your employees will receive a notification via email or SMS to acknowledge receipt of their claim. They can also use the My Claims area of their secure online portfolio to track the status of their claim. ​

You can use the explainer video below to show your employees how simple and easy it is to submit a claim using our secure online portfolio. ​

Smartphone App

Employees can also submit a claim using our smartphone App for iPhone and Android. ​They can download our smartphone App using the buttons below. 

download the Now Health Android app

In-patient treatment

All employees must request treatment pre-authorisation for any in-patient or day-patient treatment. This enables us to place a guarantee of payment with the medical provider so they do not need to pay upfront. 

Visit our Where To Get Care page here to find out how employees can request treatment pre-authorisation. ​ ​

You can download any of our claims forms from here.

Choose the right form by checking your membership number, which you can find on your membership card.

Membership number starting EU: Download this form.

Membership number starting AP: Download this form.

Membership number starting GL: Download this form.

Membership number starting BN: Download this form.

You can download our any of our pre-authorisation forms from here:

Membership number starting EU: Download this form.

Membership number starting AP: Download this form.

Membership number starting GL: Download this form.

Membership number starting BN: Download this form.

You can download our any of our request for medical information forms from here:

Membership number starting EU: Download this form.

Membership number starting AP: Download this form.

Membership number starting GL: Download this form.

Membership number starting BN: Download this form.

You can email us any of your claims - just complete a claim form and send it along with scanned receipts to one of the following addresses:

Membership number starting EU: [email protected]

Membership number starting AP: [email protected]

Membership number starting ME: [email protected]

Membership number starting CH: [email protected]

Membership number starting SG: [email protected]

Membership number starting ID: [email protected]

Membership number starting GL: [email protected]

Membership number starting BN: [email protected]

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