Digital Membership Cards - FAQ for Providers

Digital Membership Cards - FAQ for Providers

We’ve launched our new mobile pass membership cards to help make life easier for both our providers and our members. 

Our innovative mobile pass membership cards make it easier for you to instantly see whether a patient is covered for treatment.  

Our new mobile pass membership cards make it easy for you to access all the information you need and get clarity about a patient’s treatment eligibility.

As our mobile pass membership cards are instantly updated with live plan information, they also give you certainty about whether the patient’s cover is valid or not.

Our new mobile pass membership cards are automatically sent to all Now Health International members when they purchase one of our plans.

Our members can download their membership card into their smartphone wallet for instant access, at any time they need. The mobile pass is available for Google Wallet and Apple Wallet. 

Our new mobile pass membership cards provide exactly the same information as our physical cards, including:

  • Member name
  • Member plan type
  • Membership number
  • Plan expiry date
  • If any Annual Deductible or excess applies
  • If a co-insurance applies
  • If they are entitled to Direct Billing

This means that when a patient presents their mobile pass membership card at your medical facility, your front line staff will easily be able to view the patient’s up-to-date insurance details. 

To make it even easier for your front line staff to check whether a patient’s cover is valid, we have created a new Scanning App especially for providers. You can use the Scanning App to scan a patient's mobile pass for instant plan validation. 

The Scanning is App is simple to use. All you need to do is

  1. Download our App to any smartphone or tablet device
  2. Use the App to scan a patient’s mobile pass
    • Either scan the barcode OR
    • Manually input the patient's membership card number
  3. Instantly validate the patient’s plan
    • The App will automatically display whether the member’s card is valid or invalid
    • It will also display other key payment information, including whether they have access to Direct Billing and whether a co-insurance, per visit excess or deductible apply.

You can download the App here

If for any reason your staff are unable to use our Scanning App, uou can also simply view the patient's mobile pass on their phone, which will show you their plan expiry date and whether they are entitled to Direct Billing. 

If you need to keep a copy of the patient’s membership card for your records, the patient can use the ‘Share Pass’ function to instantly share a copy from their mobile pass with you.

This will save your front line staff the hassle of having to photocopy or scan physical cards for your records. Patients can share the mobile pass with you via:

  • SMS
  • Email
  • WhatsApp
  • AirDrop (for iPhone)

No. Importantly our new mobile pass membership cards do not affect our existing provider processes.

There is no need for you to do anything differently. All existing protocols remain the same for seeking pre-approvals, Guarantees of Payment and claims submission.

The mobile pass provides the same information as our physical cards, including whether a patient is eligible for Out-Patient Direct billing. 

Patients with SimpleCare Plans: Out-Patient Direct Billing is not available with our SimpleCare plans, so patients will have to pay you directly and claim back.  

Patients with WorldCare Plans: Out-Patient Direct Billing is available with some of our WorldCare plans. If this is the case, it will be shown on the mobile pass. Our payment processes do not change regardless of whether the patient is using a physical membership card or mobile pass, so you can arrange payment with us in the usual way. 

We have initially launched the mobile wallet with our SimpleCare product only. However we will be rolling out the mobile wallet to all Now Health International members throughout 2019.

We are actively encouraging our members to opt for the mobile pass only (and no physical membership card) as part of our 'Go Green' commitment to reduce our impact on the environment. However some members may still opt to use a physical membership card. 

*Please note that in certain markets (UAE, Indonesial and China) members will require a physical card for regulatory or other operational reasons.    

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