11 March 2011
Now Health International, the newly launched international private medical insurance provider, has entered the market with a service promise that they will provide high quality customer service.
The company intends to lead the way in the market with its service offering and is challenging its customers to put the service to the test.
The customer service guarantee consists of six promises when buying, claiming, editing or renewing - for both intermediaries and customers - and is outlining specific times for responses.
Now Health's set of service guarantees include:
A Commitment to Process Eligible Claims Quickly, Within Five Working days
Fast underwriting Decisions - a Guarantee to respond to underwriting Referred Business Within Two days Working
Plan Documents dispatched Within Five Working days
If customers Decide to Go Paper-free, Membership Cards Will be dispatched Within Two Working days
A Guarantee of payment for medical Providers Within Two Working days
A Promise to respond to All Enquiries Within one Working Day
Martin Garcia, CEO, Now Health International commented:
"We aim to be the international health insurance provider that really does put customers first We call ourselves 'Now Health' -. And we mean to provide immediate access wherever it's possible.
"The emphasis on our customer service and use of technology to provide that service sets us apart from the competition. We challenge intermediaries and customers looking for a viable alternative to put us to the test."