We are delighted to share with you the results of the first Now Health customer survey. The survey took place over November 2013, where both individual and company members were asked a series of questions about their experience with Now Health so far.
As well as being a fascinating learning experience for us, it has also provided some insight into how the proposition has come to life for customers who use the service on a day-to-day basis.
Top line results
Many of the results of the survey illustrated that much of the hard work gone into building a scaleable top-end service proposition has paid off.
There are very high advocacy rates with 86% of respondents stating that they would recommend us to their friends and family.
In addition, 91% of respondents also rated their experience with Now Health so far as 'Good', 'Very Good' or 'Excellent'.
And 55% of that answer accounts for the portion of 'Very Good' or 'Excellent' answers.
These two responses alone demonstrate that the Now Health product, service and online platform consistently delivers the kind of proposition customers deserve from their international health insurance provider.
Now Health is also generating high satisfaction rates for administration, claims, service and online functionality.
We are clearly delighted by these results as they provide us with tangible proof of our ability to deliver top-end service to a fast growing member base. And with more than 23,000 customers on our books at the end of 2013, we hope that our customers and partners will continue their support.
The hard work doesn’t stop here
We are committed to continue developing our service for both you and your clients. We will soon be announcing the launch of new online services for intermediaries, and will be developing new online functionality for customers during the course of 2014. We are also continuously reviewing our own internal processes and procedures to ensure that we are really easy to do business with.
Winner of the USD 250 lucky draw
As a thank you to complete the survey, we also offered a USD 250 prize. We're pleased to announce that the lucky winner was Zhifeng Zhang, a member of the BOC group based in Dubai.
He chose to have Amazon vouchers, which we hope he will enjoy using. Sonja de Pattenden, Business Development Director of Middle East and Africa presented Zhang with his voucher.
If you have any questions about our survey, please get in touch using one of the buttons at the top of this page.