Our compliance responsibilities

Our compliance responsibilities

Expatriate Health Cover

The international nature of our business means that for us to be consistently compliant, we need to work with a number of different regulatory bodies around the world.

Click here for an expatriate health cover quote

Our activities are ultimately monitored and supervised by the Office of the Commissioner of Insurance.

 

The Office’s mission is to protect the interests of planholders and to promote the general stability of the insurance industry.

 

Its vision is to enhance the status of Hong Kong as a major international insurance centre with a world-class supervisory regime, to facilitate financial market developments, and to enhance the general public's understanding of insurance.

 

Its values are underpinned by the highest standard of professionalism and the strongest commitment to ensure the insurance industry meets the public’s expectations.

 

The principal functions of the Insurance Authority are to ensure that the interests of planholders are protected and to promote the general stability of the insurance industry.

 

For more information about the Office of the Commissioner of Insurance, please visit www.oci.gov.hk

 

Before you buy a plan from us, please review the terms and conditions of the contract:

If you are buying a plan for yourself and/or your family, click here to view our individual and families members' handbook;

If you are buying a plan for your employees, click here to view our companies members' handbook.

Our activities are ultimately monitored and supervised by the Dubai Financial Services Authority (DFSA).

 

 

The DFSA is the sole independent financial regulator for the Dubai International Financial Centre (DIFC).  Its approach is to be a risk-based regulator and to avoid unnecessary regulatory burden.

 

The DFSA has a statutory obligation to pursue the following objectives in the financial services industry in the DIFC:

  • To foster and maintain fairness, transparency and efficiency
  • To foster and maintain confidence
  • To foster and maintain the financial stability, including the reduction of systemic risk
  • To prevent, detect and restrain conduct that causes or may cause damage to the reputation of the DIFC, through appropriate means including the imposition of sanctions
  • To protect direct and indirect users and prospective users
  • To promote public understanding of the regulation
  • To pursue any other objectives that the Ruler may, from time-to-time, set under DIFC Law

For more information about the Dubai Financial Services Authority, please visit http://www.dfsa.ae/

 

Before you buy a plan from us, please review the terms and conditions of the contract:
If you are buying a plan for yourself and/or your family, click here to view our individual and families members' handbook;
If you are buying a plan for your employees, click here to view our companies members' handbook.

Our activities are ultimately regulated by the Financial Conduct Authority (FCA).

 

The Financial Services and Markets Act 2000 (FSMA) gives the FCA five statutory objectives:

 Market confidence - maintaining confidence in the financial system
 Public awareness - promoting public understanding of the financial system
 Financial stability - contributing to the protection and enhancement of the UK financial system 
 Consumer protection - securing the appropriate degree of protection for consumers 
 The reduction of financial crime - reducing the extent to which it is possible for a business to be used for a purpose connected with financial crime

 

Treating customers fairly (TCF) is central to the delivery of the FCA's retail regulatory agenda, which aims to ensure an efficient and effective market and thereby help consumers achieve a fair deal.

 

Through TCF, the FCA aims to deliver improved outcomes for retail consumers. The six consumer outcomes explain what the FCA wants TCF to achieve for consumers.

 

  • Consumers can be confident that they are dealing with firms where the fair treatment of customers is central to the corporate culture

  • Products and services marketed and sold in the retail market are designed to meet the needs of identified consumer groups and are targeted accordingly

  • Consumers are provided with clear information and are kept appropriately informed before, during and after the point of sale

  • Where consumers receive advice, the advice is suitable and takes account of their circumstances  

  • Consumers are provided with products that perform as firms have led them to expect, and the associated service is of an acceptable standard and as they have been led to expect 

  • Consumers do not face unreasonable post-sale barriers imposed by firms to change product, switch provider, submit a claim or make a complaint

 

For more information about the Financial Conduct Authority, please visit http://www.fsa.gov.uk/

Before you buy a plan from us, please review the terms and conditions of the contract:

If you are buying a plan for yourself and/or your family, click here to view our individual and families members' handbook;

If you are buying a plan for your employees, click here to view our companies members' handbook.

In the UAE our plans are brought to you by RSA. Its activities are regulated by the Insurance Authority. The Insurance Authority’s mission is to:

“Promote the UAE’s insurance sector by means of legislations and policies; defend the rights of the policyholders without prejudice to the rights and interests of the insurance companies; organise the legal and administrative systems; extend coordination with the pertinent entities and the private sector; develop the relations with the international organisations and support the move to Emiratize the insurance sector.”

 

Information about the Insurance Authority including guidance for policyholders can be obtained at its web site:- www.ia.gov.ae.

Once you have purchased your plan we will administer it on behalf of RSA. and ensure that the service you receive meets the high standards set for Now Health worldwide and RSA in the region.

 

The objectives of the Health Insurance Law of Dubai (No 11 of 2013)

The Health Insurance Law of Dubai is enforced by the healthcare regulator, the Dubai Health Authority (“DHA”). The strategy of the DHA is built upon two key pillars. The first pillar is that all UAE Nationals and expatriate residents (“Residents”) of Dubai should have access to healthcare. In order for this to happen there must be funding mechanisms in place to ensure that the costs of care are met.

The second pillar is that healthcare provision must be of the highest quality relevant to the needs of the population.

The objective of the Law is therefore to ensure that there is a system of funding in place that meets the objectives of access and quality.

The law requires that all Nationals and Residents of Dubai (including dependents) must have coverage in place to pay for emergency and curative healthcare needs.

For Residents and their dependents, funding will be provided by private health insurance schemes.

The law applies to all economic areas of the Emirate of Dubai including Free Zones.

 

It is the responsibility of the employer to put in place and to pay the costs of private health insurance plans for employed residents. The employer is not compelled to pay for coverage for spouses and dependents but as a matter of good human resource practice and to ensure security for its workforce DHA encourages employers to do so. 

The law is enforced through the residential visa process whereby no new visa will be issued or an existing one renewed where the individual concerned does not have health insurance coverage in place at the time of visa application or renewal. 

 

Now Health International Gulf Third Party Administrators LLC. has obtained a Health Insurance Permit from the DHA to operate in the Dubai as a Third Party Administrator in partnership with RSA.

 

Before you buy a plan, please review the terms and conditions of the contract:

 

If you are buying a plan for yourself and/or your familyclick here to view our individual and families members' handbook;

If you are buying a plan for your employees, click here to view our companies members' handbook.

In the UAE our plans are brought to you by Axa Insurance (Gulf) B.S.C. (c). Its activities are regulated by the Insurance Authority. The Insurance Authority’s mission is to:

 

“Promote the UAE’s insurance sector by means of legislations and policies; defend the rights of the policyholders without prejudice to the rights and interests of the insurance companies; organise the legal and administrative systems; extend coordination with the pertinent entities and the private sector; develop the relations with the international organisations and support the move to Emiratize the insurance sector.”

 

Information about the Insurance Authority including guidance for policyholders can be obtained at its web site:- www.ia.gov.ae.

 

Once you have purchased your plan we will administer it on behalf of Axa Insurance (Gulf) B.S.C. (c). and ensure that the service you receive meets the high standards set for Now Health worldwide and Axa in the region.

 

The objectives of the Health Insurance Law of Dubai (No 11 of 2013)

The Health Insurance Law of Dubai is enforced by the healthcare regulator, the Dubai Health Authority (“DHA”). The strategy of the DHA is built upon two key pillars. The first pillar is that all UAE Nationals and expatriate residents (“Residents”) of Dubai should have access to healthcare. In order for this to happen there must be funding mechanisms in place to ensure that the costs of care are met.

 

The second pillar is that healthcare provision must be of the highest quality relevant to the needs of the population.

 

The objective of the Law is therefore to ensure that there is a system of funding in place that meets the objectives of access and quality.

 

The law requires that all Nationals and Residents of Dubai (including dependents) must have coverage in place to pay for emergency and curative healthcare needs.

 

For Residents and their dependents, funding will be provided by private health insurance schemes.

 

The law applies to all economic areas of the Emirate of Dubai including Free Zones.

It is the responsibility of the employer to put in place and to pay the costs of private health insurance plans for employed residents. The employer is not compelled to pay for coverage for spouses and dependents but as a matter of good human resource practice and to ensure security for its workforce DHA encourages employers to do so.

The law is enforced through the residential visa process whereby no new visa will be issued or an existing one renewed where the individual concerned does not have health insurance coverage in place at the time of visa application or renewal.

 

Now Health International Gulf Third Party Administrators LLC. has obtained a Health Insurance Permit from the DHA to operate in the Dubai as a Third Party Administrator in partnership with AXA Insurance (Gulf) B.S.C. 

 

Before you buy a plan, please review the terms and conditions of the contract:

If you are buying a plan for yourself and/or your familyclick here to view our individual and families members' handbook;

If you are buying a plan for your employees, click here to view our companies members' handbook.

In China our admitted policies are brought to you by Asia Pacific Property and Casualty Insurance Company Limited.

 

Once you have purchased your policy we will administer it on behalf of Asia Pacific Property and Casualty Insurance Company Limited and ensure that the service you receive meets the high standards set for Now Health worldwide and Minan in the region.

 

Before you buy a policy, please review the terms and conditions of the contract:

If you are buying a policy for yourself and/or your family, click here to view our individual and families policy wording and click here to view our individual and families members' handbook;

If you are buying a policy for your company click here to view our companies policy wording and click here to view our companies members' handbook.

In Singapore, our admitted plans are brought to you by Sompo Insurance Singapore Pte. Ltd. Its activities are regulated by the Monetary Authority of Singapore (MAS) Information about the MAS can be found at: http://www.mas.gov.sg/

 

[NHISPL] is registered by [Tenet Sompo] with the General Insurance Association of Singapore (GIA). Information about the GIA can be obtained from its website: http://www.gia.org.sg.

 

Before you buy a plan from, please review the terms and conditions of the contract:

If you are buying a plan for yourself and/or your family, click here to view our individual and families members' handbook/product summary.

If you are buying a plan for your employeesclick here to view our companies members' handbook/product summary.

In Indonesia our plans are brought to you by PT Sompo Insurance Indonesia.

 

In Indonesia the government enacted Law No 21 concerning the Financial Services Authority in 2011. Law No 21 established the OJK, an independent financial institution which took over from Bank Indonesia, the regulation and supervision of banks and the responsibilities of BAPEPAM, (the regulator which previously supervised the insurance and capital markets as well as other financial institutions excepting banks). The OJK took over the previous functions of BAPEPAM on 1 January 2013 and took over the previous regulatory and compliance functions of the Bank Indonesia on 31 December 2013. OJK activities include authorising and supervising all insurance services providers in Indonesia.

Now Health International’s subsidiary company in Indonesia is PT Now Health Indonesia which provides Management Consultancy advice in International Private Medical Insurance to PT Asuransi Sompo Japan Nipponkoa Indonesia.

 

Before you buy a plan, please review the terms and conditions of the contract:

If you are buying a plan for yourself and/or your family, click here to view our individual and families members' handbook;

If you are buying a plan for your employees, click here to view our companies members' handbook.

Back To Top