SimpleCare – How To Claim

SimpleCare - How to Claim 

We’ve made it easy for SimpleCare members to claim medical expenses using our state of the art digital tools.

​If you have paid for out-patient treatment (e.g. a GP visit) and need to submit a claim for reimbursement, you can do this in one of two ways:​

  1. Via your secure online portfolio​.
  2. Via our smartphone App.​

See more details below. 

Please note, if you select a plan in the UAE that includes a default out-patient co-insurance benefit, members can find an out-patient direct billing facility within the SimpleCare UAE Network for their treatment.

Secure Online Portfolio

Our secure online portfolio enables members to quickly and easily submit claims online.

Simply go to the 'My Claims' page and complete the online form. Don’t forget to attach any receipts or diagnostic reports. ​

You will receive a notification to acknowledge receipt of your claim and you can track the status using the My Claims area of your secure online portfolio. ​

Watch the explainer video below to see how simple and easy it is to submit a claim using our secure online portfolio. ​

Smartphone App

You can also submit a claim using our smartphone App for iPhone and Android, making it easier for you to manage your claims when on the move. ​ Download our smartphone App for iPhone and Android below. ​

download the Now Health Android app

Simply complete the online form and don’t forget to attach any receipts or diagnostic reports.​

You will receive a notification to acknowledge receipt of your claim and you can track the status using the My Claims area of your secure online portfolio. ​

In-Patient treatment​

If you need to be admitted to hospital for in-patient or day-patient treatment, you must contact us first to request treatment pre-authorisation. ​

We will then place a guarantee of payment with the medical provider so you do not need to pay and claim back. ​

Visit our How to Use Your SimpleCare Plan page here to find out how to request treatment pre-authorisation. ​ ​

If you have paid for treatment and need to submit a claim for reimbursement, then you can do this online via our secure online portfolio or smartphone App. See above for more details.

You can download our pre-authorisation form below:

Membership number starting ME: Download this form.

You can download our request for medical information form below: 

Membership number starting ME: Download this form.

You can email us any of your claims - just complete a claim form and send it along with scanned receipts to one of the following addresses:

Membership number starting EU: [email protected]

Membership number starting AP: [email protected]

Membership number starting ME: [email protected]

Membership number starting CH: [email protected]

Membership number starting SG: [email protected]

Membership number starting ID: [email protected]

Membership number starting GL: [email protected]lth.com

Membership number starting BN: [email protected]

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