Get in touch.

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You can also email us directly:

  • Claims: Claims will handle all claims queries and develop smarter ways to improve the claims experience. This includes handling queries related to suspended or denied claims. Please contact [email protected] for all claims related queries.  
  • Clinical: Clinical will act as case managers for all In-Patient and hospital admissions and assist with securing treatment pre-authorisation. Please contact [email protected] for all In-Patient admissions. 
  • Credit Control: Credit Control will handle all premium queries and payments, and can also help to update your payment details. Please contact [email protected] for all payment related queries.  
  • General Customer Service: General Customer Service will handle all other queries, including questions about plan cover and benefits. They will also support our Sales Teams with the renewals process. Please contact [email protected] for all general enquiries.